Shipping and Receiving Supervisor

American Pasteurization Company; Milwaukee (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

American Pasteurization Company is seeking a Shipping and Receiving Supervisor to lead daily shipping/receiving operations and optimize processes across the department. You will guide staff, ensure accurate customer shipments and batch orders, and drive continuous improvements in logistics workflows.

The role requires strong computer skills with Microsoft Office and ERP systems, experience with Sage, and proven leadership ability.

Qualifications

• Proficient with Microsoft Office and ERP systems.
• Experience with Sage preferred.
• Excellent communication skills including customer service.
• Attention to detail and accurate record keeping.
• Self-motivated, personable, and a team player.
• Forklift experience.

Responsibilities

• Communicate with clients, carriers, and track shipments.
• Coordinate with departments on ship times, tracking numbers, and carrier information.
• Coach and support Logistic team members professionally.
• Assign responsibilities and develop improvement plans.
• Assist with inventory for specific customers.
• Help schedule inbound and outbound activities.
• Collaborate with QA to ensure paperwork is ready for drivers.
• Update outbound calendar.
• Work with forklift drivers to enforce safety protocols.
• Assist in training Shipping & Receiving staff.
• Create maintenance work orders for forklifts.
• Coordinate pallet, garbage, and cardboard pickups/drop-offs.
• Answer phones for inquiries and scheduling.

Skills

Microsoft Suite

ERP systems

Communication skills

Attention to detail

Team player

Forklift experience

Education

High School Diploma

Tools

Sage

ERP systems

Job description

Description

The Shipping and Receiving Supervisor will be responsible for the day-to-day operations of the Shipping and Receiving Department. This includes assigning appropriate work responsibilities to staff and ensuring the accuracy of shipping to customers as well as batch orders sent to warehouses. The Shipping and Receiving Supervisor will also be the main proponent in driving improvements and optimization of all processes.

Key Responsibilities

• Communicate and maintain relationships with various clients, carriers, and track shipments.


• Communicate with other departments regarding ship times, tracking numbers, and carrier information.


• Coach, counsel and support Logistic team members in a professional manner.


• Take on and assign responsibilities to teammates, develop plans for improvement and execute them


• Assists the Logistic Manager with inventory in the facility in regards to specific customers.


• Assists with the scheduling of Inbound and outbound.


• Collaborates with Quality Assurance to ensure paperwork is ready for drivers.


• Updates the outbound calendar.


• Works with the forklift drivers to enforce safety protocols.


• Assists with training and development of the shipping & receiving team.


• Assists with checks on forklifts and creates work orders for maintenance purposes.


• Coordinates pallet, garbage, and cardboard pickup/drop-offs.


• Answers the phone to manage customer inquiries, concerns, or for scheduling purposes.


• Follow SOPs regarding trailer temps, place airlock, seals, Bills of Lading, and trailer and product conditions.


• Assigns loads to various pallets.


• Records and corrects on shipping and receiving logs.


• Works with operations to ensure products are in the appropriate locations for production/assembly.


• Follow forklift safety protocol.


• Works as a team player to ensure APC meets the business demands of our customers.


• Other duties as assigned by APC.

Requirements

Education:

• High School Diploma.

Knowledge Skills and Abilities:

• Strong computer skills including Microsoft suite and ERP systems.


• Preferred experience with Sage.


• Excellent communication skills including customer service communication skills.


• Excellent attention to details and record keeping.


• Self-motivated, personable, and a team player.


• Forklift experience.

Physical and Environmental Working Conditions:

The work environment for this role includes both office work and plant floor work. The conditions in the office will include time using the phone and the computer while sitting. The plant floor environment will expose this individual regularly to moving mechanical parts, forklifts, and cleaning chemicals. The environment is ventilated, air conditioned, damp, and with vibrations. Employees are required to wear the following protective equipment: frock; rubber and/or nitrile gloves; water-resistant coveralls; hair and/or beard net; non-skid, steel-toed (or equivalent) boots; and eye wear. Hearing protection is optional.