Shipping and Receiving Specialist

Emerson; Rockford (IL); Sur place; USD 36 000 - 46 000; Plein temps

Résumé du poste

Emerson's Shipping and Receiving Specialist plays a key role in supporting the Factory Service Center by ensuring the accurate receipt, processing, movement, evaluation, and shipment of customer tools, parts, and materials.

This position contributes to operational excellence by maintaining inventory accuracy, delivering a positive customer experience, supporting continuous improvement initiatives, and collaborating across teams to ensure efficient service center operations.

Qualifications

• One year of manufacturing, warehouse, or related operational experience.
• One year of troubleshooting experience.
• Ability to obtain forklift certification.
• Strong verbal and written communication skills.
• Working knowledge of common computer applications and business systems.

Responsabilités

• Receive and process customer tools, returns, parts shipments, and other incoming materials while accurately recording transactions in business systems such as JD Edwards, 360 Insight, and other required platforms.
• Package, label, and ship repaired tools, customer returns, and other materials accurately and efficiently to customers and distributors.
• Evaluate customer returns for warranty, credit, repair, or disposition decisions in accordance with established company policies and procedures.
• Move materials throughout the facility using material handling equipment, including forklifts, hand trucks, dollies, and transfer vehicles, while maintaining a safe work environment.
• Support customers at the service desk by answering basic questions, processing tool receipts, and providing information regarding repair processes and lead times.
• Collaborate with team members to maintain inventory accuracy, support training efforts, share knowledge, and provide coverage across Shipping & Receiving functions as business needs require.
• Actively participate in continuous improvement initiatives by identifying opportunities to enhance productivity, quality, customer satisfaction, and operational efficiency.

Connaissances

Communication skills

Troubleshooting

Team collaboration

Outils

JD Edwards

360 Insight

Description du poste

The Shipping and Receiving Specialist plays a key role in supporting the Factory Service Center by ensuring the accurate receipt, processing, movement, evaluation, and shipment of customer tools, parts, and materials. This position contributes to operational excellence by maintaining inventory accuracy, delivering a positive customer experience, supporting continuous improvement initiatives, and collaborating across teams to ensure efficient service center operations.

In This Role, Your Responsibilities Will Be:

• Receive and process customer tools, returns, parts shipments, and other incoming materials while accurately recording transactions in business systems such as JD Edwards, 360 Insight, and other required platforms.
• Package, label, and ship repaired tools, customer returns, and other materials accurately and efficiently to customers and distributors.
• Evaluate customer returns for warranty, credit, repair, or disposition decisions in accordance with established company policies and procedures.
• Move materials throughout the facility using material handling equipment, including forklifts, hand trucks, dollies, and transfer vehicles, while maintaining a safe work environment.
• Support customers at the service desk by answering basic questions, processing tool receipts, and providing information regarding repair processes and lead times.
• Collaborate with team members to maintain inventory accuracy, support training efforts, share knowledge, and provide coverage across Shipping & Receiving functions as business needs require.
• Actively participate in continuous improvement initiatives by identifying opportunities to enhance productivity, quality, customer satisfaction, and operational efficiency.

Who You Are:

You build strong partnerships and work collaboratively with others to meet shared objectives. You communicate effectively across a variety of audiences and situations while fostering positive working relationships. You consistently demonstrate accountability by following through on commitments and maintaining high standards of quality and accuracy. You actively seek opportunities to learn, apply feedback, and support continuous improvement while contributing to a positive and team-oriented environment.

For This Role, You Will Need:

• One (1) year of manufacturing, warehouse, or related operational experience.
• One (1) year of troubleshooting experience.
• Ability to interact professionally with customers in person and through written communications.
• Ability to obtain forklift certification.
• Strong verbal and written communication skills.
• Working knowledge of common computer applications and business systems.

Preferred Qualifications That Set You Apart:

• Three (3) years of manufacturing experience, preferably in shipping, receiving, warehousing, or distribution operations.
• One (1) to three (3) years of customer-facing experience.
• Current forklift certification or license.
• Experience working with inventory management, shipping, receiving, or enterprise business systems such as JD Edwards and 360 Insight.

Our Culture and Commitment To You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, an Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition programs, and more. Our culture also offers flexible time-off plans, including paid parental leave, vacation, and holiday benefits.

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