Shipment Orchestration Specialist

East Penn Manufacturing Company, Inc.; Lyons (Berks County); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Profit sharing

Annual bonus

Paid holidays

Paid vacation days

401K

Health insurance

Job summary

East Penn Manufacturing Company, Inc. seeks a Transportation Order Fulfillment Expeditor to connect customer demand, production, and transportation execution.

In this highly visible role, you will help ensure orders flow efficiently through the supply chain, from order optimization to final delivery. You will collaborate with Sales, Customer Service, Production, Scheduling, Inventory, and Logistics to identify issues before they impact customers and drive continuous improvement in the

Qualifications

• Excellent verbal and written communication skills.
• Strong analytical and critical-thinking abilities.
• Outstanding organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and accuracy.
• Strong problem-solving skills with the ability to identify issues and escal...
• Results-oriented mindset with a strong sense of urgency.
• Ability to work collaboratively across departments and all levels of the organization.

Responsibilities

• Monitor and coordinate customer orders throughout the fulfillment process to ensure smooth execution and on-time delivery.
• Collaborate with Sales, Customer Support, customers, and vendors regarding inbound and outbound orders.
• Review fulfillment plans and validate load building activities before execution by transportation and operations teams.
• Monitor battery finishing schedules and promote shipments based on product availability.
• Communicate inventory, fulfillment, and shipment concerns to the appropriate teams.
• Escalate exception orders and fulfillment challenges to Customer Service, Sales, and other stakeholders as needed.
• Monitor order fulfillment metrics and proactively address gaps, shortages, and potential service issues.
• Verify accurate data flow between operational systems and fulfillment planning tools.
• Utilize reporting tools to maximize load efficiency and transportation utilization.
• Support and provide backup coverage for Order Fulfillment Services team members.
• Participate in root cause analysis, corrective actions, and continuous improvement initiatives.
• Coordinate late order updates and changes with transportation planning teams.
• Partner with scheduling, production, inventory, and logistics teams to improve fulfillment performance and customer service levels.
• Help ensure the highest level of service, accuracy, and operational efficiency throughout the order fulfillment process.

Skills

Communication

Analytical thinking

Organizational skills

Multitasking

Attention to detail

Problem solving

Collaboration

Excel

PowerPoint

Education

Associate's or Bachelor's in Business / Logistics

Tools

ERP systems

TMS

Supply Planning

MS Office

Job description

East Penn Manufacturing Company, Inc. seeks a Transportation Order Fulfillment Expeditor to connect customer demand, production, and transportation execution.

In this highly visible role, you will help ensure orders flow efficiently through the supply chain, from order optimization to final delivery. You will collaborate with Sales, Customer Service, Production, Scheduling, Inventory, and Logistics to identify issues before they impact customers and drive continuous improvement in the