Shipboard HR Manager — Crew Experience

The Walt Disney Company; Phoenix (AZ); On-site; USD 75,000 - 105,000; Full time

Job summary

Disney Cruise Line is seeking a Shipboard Human Resources Manager to lead crew relations, performance management, and HR initiatives across the shipboard team. You will partner with shipboard leaders to deliver HR services, build strong relationships, and act as a trusted advisor to senior crew and officers.

You will report to the Manager, Human Resources (shipboard) and operate in a dynamic, inclusive environment aboard the vessel, focusing on leadership development and strategic HR solutions

Qualifications

• Minimum of 3 years of formal Human Resources experience in at least one functional area (ex: learning and development, compensation & benefits, employee relations, compliance, workforce planning & administration)
• Minimum of one year experience in employee relations and/or performance management concepts and practices
• Minimum of 1 year in a leadership and/or Operations role

Responsibilities

• Delivers key shipboard HR functions—including Compensation and Benefits, Employee Relations, and Learning and Development—while serving as a strategic partner to leadership and a resource to Crew in cultivating a fair, inclusive, and high‑performing workplace.
• Demonstrates strong business acumen and applies a strategic, consultative approach to anticipate needs, assess challenges, and deliver innovative HR solutions aligned with evolving business priorities and individual vessel needs.
• Maintains a relentless focus on enhancing the Crew experience by aligning efforts with company values and strategic priorities to foster a supportive, engaging, and inclusive onboard environment
• Partner with shipboard leaders to strengthen leadership behaviors by identifying growth opportunities and implementing targeted development strategies, including expectation memos, feedback sessions, and tailored training. Conducts need assessments to identify key opportunities in training, communication, organizational efficiency, etc.
• Conduct needs assessments to identify opportunities in training, communication, and organizational effectiveness, ensuring alignment with the organization’s goals and desired outcomes.
• Facilitate team effectiveness sessions (e.g. New Leader Transitions, role clarification, conflict resolution, trust‑building, team strategy, etc.) and HR training courses for returning and new hire Crew and Officers,
• Support the implementation of organizational projects and initiatives by providing tools, processes, and guidance for effective execution. Collaborate with the Shipboard Human Resources Manager to apply change management strategies that facilitate smooth transitions and sustainable outcomes.

Skills

Human resources

Employee relations

Performance management

Leadership

Business acumen

Job description

Disney Cruise Line is seeking a Shipboard Human Resources Manager to lead crew relations, performance management, and HR initiatives across the shipboard team. You will partner with shipboard leaders to deliver HR services, build strong relationships, and act as a trusted advisor to senior crew and officers.

You will report to the Manager, Human Resources (shipboard) and operate in a dynamic, inclusive environment aboard the vessel, focusing on leadership development and strategic HR solutions