Shinola Retail Sales Associate - Grand Rapids - PT

Shinola- Retail; Grand Rapids (MI); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Paid Time-off

Medical, dental & vision insurance

401k with company match

Employee assistance program

Pet Insurance

Complimentary employee watch

Job summary

Shinola is hiring a part-time Retail Sales Associate for the Grand Rapids location. You will welcome guests, learn Shinola products, and help connect customers with items suited for everyday life. The role emphasizes brand storytelling, relationship building, and on-site store upkeep.

Candidates should be friendly, adaptable, and eager to grow with Shinola's American-brand experience in a premium retail environment.

Qualifications

• Strong hospitality and guest service mindset.
• Ability to connect guests with products to enhance their experience.
• Willingness to learn Shinola systems and brand story.

Responsibilities

• Provide hospitable service to guests and team members.
• Become expert on Shinola products and brand.
• Match guests with products suited for in-store use and wear.
• Develop in-store relationships through outreach to guests.
• Learn technologies like Salesforce, Outlook, Teams, Zipline.
• Keep store clean, presentable and stocked.
• Adhere to Time & Attendance policies and Code of Conduct.

Skills

Hospitality

Brand knowledge

Customer service

Relationship building

Adaptability

Tools

Salesforce

Microsoft Outlook

Teams

Zipline

Job description

Shinola Retail Sales Associate - Grand Rapids - PT

Grand Rapids, MI

Who we are:

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own! Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you will have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.

• Founded in 2011, we are a Detroit based luxury design brand committed to crafting products that are built to last
• We are committed to creating high-quality manufacturing jobs while operating the first at-scale watch factory in the US in 50 years
• In addition to luxury timepieces, our team of artisans' handcraft premium leather goods, jewelry, and more – celebrating thoughtful design and the beauty of industry through every product we make
• Our retail locations allow us to showcase our commitment to quality, manufacturing, and design by connecting our guests to products in store

What you will do:

• Show hospitality to your team members and guests alike
• Become an expert on the Shinola brand and products
• Connect guests with product meant to be lived in, well loved, and worn out
• Build upon in-store relationships through meaningful outreach to your guests
• Learn new technologies like Salesforce, Microsoft Outlook & Teams, Zipline
• Keep your store clean, presentable, and stocked
• Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within
• Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within

Who you are:

• Desire to work with joy and humility
• Possess the determination to build the next great American brand
• Committed to delivering a consistent and quality experience to our guests
• Passionate about people and helping others
• Flexible and adaptable to a high-change environment
• Must be 18+ yrs old

Sampling of Total Rewards Program:

• Compensation type: hourly
• Compensation:
  Compensation can be negotiated based on previous experience & qualifications.
  • Starting at $15.00 per hour
• Potential monthly bonus based on store financial performance.
• Employee hiring referral bonus
• Paid Time-off: (For FT status team members only)
  • Paid Corporate Holidays
  • Paid Vacation days (accrued)
  • Paid Float days
• Medical, dental & vision (For FT and PT Reg status team members only)
• 401k with company match
• Employee assistance program
• Pet Insurance
• Complimentary employee watch

Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request.

Eligible employees can participate in a monthly bonus program if the store exceeds monthly sales volume targets. Eligibility is determined upon date of hire during the current fiscal month and cash bonus amounts dependent on job title and sales volume targets. Retail bonus details are available upon request.