ShiftLead

Workstream; Southlake (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Fajita Pete’s is seeking a Shift Lead to help run day-to-day restaurant operations and create a positive environment for guests and team members.

This hands-on leadership role involves ensuring quality, service, cleanliness, speed, and safety standards are consistently met, with a focus on teamwork and customer satisfaction.

Qualifications

• Previous restaurant experience preferred.
• Strong communication and customer-service skills.

Responsibilities

• Lead and support team members throughout the shift.
• Assign stations and prepare employees for responsibilities.
• Coordinate kitchen, tortilla, packaging, front counter, delivery, and catering operations.
• Ensure orders are prepared accurately, on time, and to standards.
• Monitor food quality, portions, presentation, and ticket times.
• Provide excellent customer service and resolve guest concerns.
• Train and coach team members and ensure opening/closing procedures are followed.

Skills

Team leadership

Customer service

Communication

Dependable

Organized

Job description

Shift Lead

Location: Fajita Pete’s

Department: Restaurant Operations

Reports To: General Manager / Assistant Manager

Position Type: Full-Time or Part-Time

Position Summary

The Shift Lead helps run successful day-to-day restaurant operations while creating a positive environment for both guests and team members.

This is a hands-on leadership position. Shift Leads work alongside the team while helping ensure that food quality, customer service, cleanliness, speed, and safety standards are consistently met.

The ideal candidate is dependable, organized, positive, and comfortable taking responsibility during busy shifts.

What You’ll Do

• Lead and support team members throughout the shift.
• Assign stations and make sure employees are prepared for their responsibilities.
• Help coordinate kitchen, tortilla, packaging, front counter, delivery, and catering operations.
• Ensure orders are prepared accurately, on time, and to Fajita Pete’s standards.
• Monitor food quality, portions, presentation, and ticket times.
• Provide excellent customer service and professionally resolve guest concerns.
• Help manage catering orders and ensure they are complete and ready on time.
• Keep the team focused and productive during high-volume periods.
• Train and coach new and existing team members.
• Ensure opening and closing procedures are completed correctly.
• Monitor cleanliness throughout the restaurant.
• Ensure food-safety and sanitation procedures are followed.
• Monitor inventory and communicate low-stock items to management.
• Help reduce food waste and control portions.
• Handle cash, POS transactions, and shift-related paperwork when assigned.
• Communicate equipment, staffing, customer, or operational issues to management.
• Step into any station when the team needs additional support.

What We’re Looking For

• Previous restaurant experience preferred.
• Previous leadership or supervisory experience is a plus.
• Strong communication and customer-service skills.
• Dependable and punctual.
• Ability to stay organized and calm during busy periods.
• Comfortable coaching and directing team members.
• Strong attention to detail.
• Willingness to take responsibility and solve problems.
• Ability to work evenings and weekends as required.
• Food Handler certification or ability to obtain required certification.

What Makes a Great Shift Lead?

A great Shift Lead leads by example.

You don’t just tell the team what needs to be done—you jump in and help get it done. You communicate clearly, treat people with respect, solve problems, and make sure customers receive the experience they expect from Fajita Pete’s.

Every Shift, You Own:

People — Is the team prepared, productive, and working together?

Product — Is the food fresh, accurate, properly portioned, and up to our standards?

Service — Are orders going out correctly and on time?

Cleanliness — Is the restaurant clean, organized, and ready for customers?

Catering — Are catering orders complete, accurate, and ready at the promised time?

Accountability — Are opening, closing, cash-handling, food-safety, and operational procedures being followed?

Physical Requirements

• Ability to stand for extended periods.
• Ability to work around hot cooking equipment.
• Ability to bend, reach, lift, and perform repetitive tasks.
• Ability to safely lift approximately 25-50 pounds when necessary.
• Ability to work efficiently in a fast-paced restaurant environment.

Growth Opportunities

The Shift Lead position is an opportunity to develop restaurant leadership and management skills. Strong performers may have opportunities to advance into:

Shift Lead - Assistant Manager - General Manager - Additional Leadership Opportunities

Our Expectations

Lead by example. Take ownership. Support your team. Take care of the customer.

At Fajita Pete’s, a successful shift starts with strong leadership. As a Shift Lead, you help set the standard for the entire team.

Fajita Pete’s is all about one thing: delivering fresh, sizzling fajitas without the hassle.
We specialize in authentic, made-to-order Tex-Mex featuring premium grilled fajitas, fresh tortillas, flavorful sides, queso, guacamole, and all the fixings—prepared fresh and ready for pickup, delivery, or catering.
What truly sets Fajita Pete’s apart is our focus on bringing the fajita experience directly to you. From an easy family dinner to an office lunch, corporate meeting, school event, or celebration for hundreds of guests, we make feeding a group simple, reliable, and delicious.
Fresh. Convenient. Crowd-pleasing.
That’s the Fajita Pete’s experience - great fajitas, wherever you need them.