Shift Lead

Ontario Trillium Foundation; Deltona (FL); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Awesome, team-oriented work env.

Hands-on training and leadership

Opportunities for growth and promotion

Job summary

Ontario Trillium Foundation is seeking a dependable Shift Leader to help lead our restaurant team and ensure smooth daily operations while delivering an exceptional guest experience.

As a Shift Leader, you will guide Team Members during your shift, uphold high standards for service, food quality, cleanliness, and safety, and support the General Manager in achieving the restaurant’s goals. This role requires strong communication, accountability, and coaching abilities.

Qualifications

• Dependable, punctual, and responsible.
• Strong leadership and ability to guide team.
• Excellent customer service mindset.
• Clear communication and problem-solving skills.
• Ability to work in a fast-paced restaurant environment.

Responsibilities

• Direct and support Team Members during assigned shifts.
• Ensure efficient operations and excellent service.
• Foster a positive work environment through teamwork and communication.
• Provide training and coaching to Team Members.
• Delegate tasks and ensure on-time completion.
• Recognize performance and address concerns appropriately.
• Assist management with accountability and productivity.
• Greet customers and handle questions promptly.
• Maintain food quality, cleanliness, safety, and standards.

Skills

Leadership

Customer service

Communication

Team motivation

Training & coaching

Job description

Job Summary

We are looking for a dependable, motivated, and team-oriented Shift Leader to help lead our restaurant team and ensure smooth daily operations while delivering an exceptional experience for every guest.

As a Shift Leader, you will serve as a key member of the management team and provide leadership and direction to Team Members during your assigned shift. You will help maintain high standards of customer service, food quality, cleanliness, safety, and employee performance while supporting the General Manager and overall goals of the restaurant.

The Shift Leader is expected to lead by example, communicate effectively, and create a positive and productive work environment.

Shift Leader Responsibilities

Responsibilities include, but are not limited to:

Lead the Team

• Direct and support Team Members during assigned shifts.
• Help ensure the restaurant operates efficiently and provides excellent customer service.
• Foster a positive working environment through effective communication, teamwork, and relationship building.
• Provide training, coaching, and guidance to Team Members.
• Delegate tasks and ensure responsibilities are completed properly and on time.
• Recognize strong performance and address performance concerns appropriately.
• Assist management with maintaining employee accountability and productivity.

Provide Exceptional Customer Service

• Greet customers and ensure they receive friendly, professional, and efficient service.
• Address customer questions, concerns, and complaints promptly and respectfully.
• Help create a welcoming and inviting atmosphere for customers.
• Ensure customer service standards are consistently maintained throughout the shift.

Maintain Restaurant Standards

• Lead by example and maintain high standards for food quality, cleanliness, safety, and service.
• Ensure Team Members follow company policies, procedures, and standards of performance and conduct.
• Help maintain a clean, organized, and properly stocked restaurant.
• Ensure proper food handling, sanitation, and safety practices are followed.
• Monitor the restaurant during the shift and communicate operational needs to management.
• Assist with opening, closing, cleaning, stocking, and other daily store duties as needed.

Professionalism & Integrity

• Conduct yourself professionally when interacting with customers, Team Members, vendors, and corporate management.
• Serve as a role model by demonstrating a strong work ethic and positive attitude.
• Follow all applicable federal, state, and local labor, health, and safety regulations.
• Handle situations with honesty, integrity, and accountability.
• Communicate important shift information, employee concerns, and operational issues to the General Manager or appropriate manager.

What We're Looking For

The ideal Shift Leader is:

• Dependable, responsible, and punctual.
• A natural leader who enjoys working with and motivating others.
• Friendly, professional, and customer-focused.
• Able to communicate clearly and effectively.
• Comfortable working in a fast-paced restaurant environment.
• Willing to coach, train, and support other Team Members.
• Able to make sound decisions and remain calm under pressure.
• Willing to take responsibility and hold themselves and others accountable.
• Committed to maintaining company standards and leading by example.

Benefits of Working With Us

• Competitive wages
• Awesome, team-oriented work environment
• Hands-on training and leadership development
• Opportunities for growth and advancement within the company