Shift Team Supervisor, Firearms & Customer Care

Freedomfirearms; Stroudsburg, Northern (Monroe County, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Freedom Firearms / Pocono Pistol Range in Stroudsburg, PA seeks a Team Supervisor to oversee daily range and retail operations, provide direction to staff, and ensure safety and customer service excellence.

This on-shift supervisory role is not entry-level. Candidates need at least one year in supervisory or management roles, or substantial experience as a coordinator, key-holder, or senior operations professional. Strong leadership is essential.

Qualifications

• Minimum one year of supervisory or management experience.
• Experience as coordinator, key-holder, or senior operations preferred.
• Firearms knowledge and safety understanding.

Responsibilities

• Perform and oversee daily range, retail, customer-service, and operational responsibilities.
• Perform Range Safety Officer duties when required.
• Provide knowledgeable customer assistance and support retail sales.
• Serve as an authorized company key holder and perform opening/closing responsibilities.
• Direct employee workflow and assign duties based on priorities.
• Monitor performance, safety, and adherence to procedures.
• Provide coaching and enforce company standards.
• Address performance or behavioral issues promptly and professionally.
• Intervene in safety or security concerns as needed.

Job description

Freedom Firearms / Pocono Pistol Range in Stroudsburg, PA seeks a Team Supervisor to oversee daily range and retail operations, provide direction to staff, and ensure safety and customer service excellence.

This on-shift supervisory role is not entry-level. Candidates need at least one year in supervisory or management roles, or substantial experience as a coordinator, key-holder, or senior operations professional. Strong leadership is essential.