Shift Supervisor Trainee

Hispanic Alliance for Career Enhancement; Somerville (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor Trainee to join their team. This entry-level position offers a pathway to supervisory roles, where you'll lead store operations and enhance customer loyalty through exceptional service. You will gain valuable management skills while working closely with store teams. The role requires strong communication and analytical abilities, as well as a flexible schedule. This position not only provides competitive pay but also a comprehensive benefits package, making it a great opportunity for those looking to grow in the retail sector.

Benefits

401(k) with matching

Employee stock purchase plans

Flexible work schedules

Paid time off

Tuition assistance

No-cost wellness programs

Counseling services

Financial coaching

Qualifications

• Strong analytical and communication skills are essential for this role.
• Flexibility to work various shifts including weekends and overnights.

Responsibilities

• Supervise store crew and ensure smooth operations.
• Assist customers with inquiries and maintain service standards.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Trainees are eligible for consideration for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth store operations, and is responsible for completing all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and store crews.
3. Supervise the store's crew through assigning, directing, and following up on all activities.
4. Effectively communicate information to and from store management and crews.

1. Customer Service
2. Assist customers with questions, problems, and complaints.
3. Promote CVS's customer service culture by greeting, offering help, and thanking customers.
4. Handle all customer relations issues per company policy, ensuring a positive shopping experience.
5. Maintain customer/patient confidentiality.

Required Qualifications

• Deductive reasoning, analytical skills, and computer skills.
• Advanced communication skills.
• Ability to work a flexible schedule, including early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications

• Experience in retail.

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is $16.00 - $26.00 per hour. The actual salary offer depends on experience, education, geography, and other factors.

Our people fuel our future. We foster a workplace where every colleague feels valued and belongs.

Great Benefits for Great People

We offer a comprehensive and competitive benefits package, including:

• Affordable medical plans, 401(k) with matching, and employee stock purchase plans.
• No-cost wellness programs, counseling, and financial coaching.
• Flexible work schedules, paid time off, family leave, dependent care resources, tuition assistance, and more, depending on eligibility.

For more info, visit https://jobs.cvshealth.com/us/en/benefits.

Application deadline: 07/30/2025.

Qualified applicants with arrest or conviction records will be considered per applicable laws.