Shift Supervisor Trainee

CVS Health; Somerville (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor Trainee to join their dynamic team. This entry-level role offers a unique opportunity to develop essential management skills while preparing for future supervisory positions. As a trainee, you will learn the intricacies of store operations, customer service excellence, and team leadership. With a focus on building customer loyalty and ensuring smooth daily operations, this position is perfect for individuals passionate about retail and customer care. Join a company dedicated to transforming health care and making a positive impact in the community.

Benefits

Medical plans

401(k)

Stock purchase

Wellness programs

Paid time off

Flexible schedules

Qualifications

• Entry-level role preparing for supervisory responsibilities.
• Completes basic operations and management skills training.

Responsibilities

• Supervise store crew and ensure smooth operations.
• Assist customers with questions and promote customer service culture.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High School Diploma or equivalent

Job description

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and is responsible for opening and closing procedures.

Essential Functions

• Deductive reasoning, analytical skills, and computer skills.
• Advanced communication skills.
• Ability to work a flexible schedule, including early mornings, overnights, weekends, and overtime as needed.

Management

• Work effectively with store management and staff.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate effectively with management and staff.

Customer Service

• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture (greet, help, thank).
• Handle customer relations issues per company policy, ensuring a positive shopping experience.
• Maintain customer confidentiality.

Qualifications

High School Diploma or equivalent preferred but not required.

Preferred Qualifications

• Experience in retail.

Additional Details

Anticipated weekly hours: 40

Employment type: Full-time

Pay range: $16.00 - $26.00 per hour, depending on experience and location.

Benefits include medical plans, 401(k), stock purchase, wellness programs, paid time off, flexible schedules, and more.

Application deadline: 07/30/2025.