Shift Supervisor Trainee

Nuvance Health; Needham (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading health solutions company is seeking a Shift Supervisor Trainee to prepare for supervisory roles while supporting store management in building customer loyalty and ensuring excellent service. This full-time position offers comprehensive benefits and a structured training program leading to potential promotions within the company.

Benefits

Affordable medical plans

401(k) with matching

Employee stock purchase plan

No-cost wellness programs

Paid time off

Flexible schedules

Tuition assistance

Qualifications

• Flexible schedule including early mornings, overnight, weekends, and overtime as needed.
• Retail experience preferred.

Responsibilities

• Supervise store crew by assigning, directing, and following up on activities.
• Assist customers with questions, problems, and complaints.
• Ensure smooth store operations when no manager is onsite.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store performance and building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth store operations, and oversees opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff.
3. Supervise store crew by assigning, directing, and following up on activities.
4. Communicate effectively with management and staff.
5. Customer Service
6. Assist customers with questions, problems, and complaints.
7. Promote CVS customer service culture—greet, offer help, thank customers.
8. Handle customer relations issues per company policy, ensuring a positive shopping experience.
9. Maintain customer confidentiality.

Qualifications

Required: Deductive reasoning, analytical skills, computer skills, advanced communication skills, flexible schedule including early mornings, overnight, weekends, and overtime as needed.

Preferred: Retail experience.

Education

High School diploma or equivalent preferred but not required.

Other Details

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $16.00 - $26.00 per hour, depending on experience, education, and location.

Benefits

We offer comprehensive pay and benefits, including:

• Affordable medical plans, 401(k) with matching, employee stock purchase plan
• No-cost wellness programs, counseling, financial coaching
• Paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, retiree medical, and more.

For more info, visit CVS Benefits.

Application window closes on 08/29/2025.

Qualified applicants with arrest or conviction records will be considered per applicable laws.