Shift Supervisor Trainee

Todd & Weld, LLP; Needham (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading health solutions company is seeking a Shift Supervisor Trainee to prepare for higher-level supervisory roles. This entry-level position involves training in store operations, managing staff, and providing excellent customer service. Successful trainees may advance to Operations Supervisor or Shift Supervisor roles, supporting overall store performance and customer loyalty.

Benefits

Comprehensive medical plans

401(k) plan

Employee stock purchase plan

Wellness programs

Paid time off

Flexible schedules

Family leave

Dependent care resources

Tuition assistance

Retiree medical access

Qualifications

• Ability to work flexible hours, including early mornings, overnights, weekends, and overtime as needed.
• Retail experience is preferred.

Responsibilities

• Supervise store crew through assigning, directing, and following up on activities.
• Assist customers with questions, problems, and complaints.
• Lead store staff when no manager is onsite and ensure smooth operations.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs assigned work to develop supervisory skills, completes basic operations and management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the store management team in driving store performance and building customer loyalty through excellent service. When no manager is onsite, the supervisor leads the store staff, ensures smooth operations, and completes all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff
3. Supervise store crew through assigning, directing, and following up on activities
4. Communicate effectively with management and staff
5. Customer Service
6. Assist customers with questions, problems, and complaints
7. Promote CVS customer service culture (greet, offer help, thank)
8. Handle customer relations issues per company policy, ensuring a positive shopping experience
9. Maintain customer/patient confidentiality

Required Qualifications

Deductive reasoning, analytical skills, computer skills, advanced communication skills. Ability to work flexible hours, including early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications

• Experience in retail

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range is $16.00 - $26.00 per hour. The actual offer depends on experience, education, location, and other factors.

Additional Information

We offer comprehensive benefits including medical plans, 401(k), employee stock purchase plan, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, and retiree medical access. For more details, visit https://jobs.cvshealth.com/us/en/benefits.

The application window closes on 08/29/2025. Qualified applicants with arrest or conviction records will be considered per applicable laws.