Shift Supervisor Trainee

Nuvance Health; Boston (MA); On-site; USD 60,000 - 80,000; Part time

Job summary

Une entreprise de solutions de santé recherche un Trainee Shift Supervisor pour un poste à temps partiel à Boston. Ce rôle d'entrée de gamme prépare à des postes de supervision plus élevés en offrant une formation en gestion et en service client. Le formateur aura l'opportunité de diriger l'équipe du magasin et de garantir une excellente expérience client, tout en apprenant les opérations commerciales essentielles.

Benefits

Plans médicaux abordables

Plan 401(k) avec correspondance

Formation continue

Horaires de travail flexibles

Assistance à la scolarité

Qualifications

• Compétences en service client et gestion.
• Capacité à travailler tôt, la nuit, et les week-ends.
• Expérience en vente au détail est préférée.

Responsibilities

• Superviser l'équipe du magasin en assignant et en dirigeant les activités.
• Traiter les questions et plaintes des clients.
• Assurer une expérience de magasinage positive.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Flexibility

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When no manager is onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures smooth store operations, and oversees all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff.
3. Supervise store crew by assigning, directing, and following up on all activities.
4. Communicate effectively with management and staff.
5. Customer Service
6. Assist customers with questions, problems, and complaints.
7. Promote CVS customer service culture—greet, offer help, and thank customers.
8. Handle customer relations issues per company policy, ensuring a positive shopping experience.
9. Maintain customer/patient confidentiality.

Qualifications

Required: Deductive reasoning, analytical skills, computer skills, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

Preferred: Retail experience.

Education

High School diploma or equivalent preferred but not required.

Work Hours & Compensation

Anticipated weekly hours: 25

Part-time role. Pay range: $16.00 - $26.00 per hour, depending on experience, education, location, and other factors.

Benefits

We offer comprehensive pay and benefits, including:

• Affordable medical plans, 401(k) with matching, and employee stock purchase plan.
• No-cost wellness, tobacco cessation, weight management, counseling, and financial coaching programs.
• Flexible work schedules, paid time off, family leave, dependent care resources, tuition assistance, retiree medical, and more.

For more details, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 09/03/2025

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.