Shift Supervisor Trainee

The Regional Municipality of Durham; Needham (MA); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading health solutions company is seeking a part-time Shift Supervisor Trainee to develop supervisory skills and assist with store operations. The role involves supervising staff, ensuring excellent customer service, and managing store activities. Successful trainees can be promoted to higher supervisory roles, contributing to a dynamic retail environment.

Benefits

Comprehensive medical plans

401(k) with matching

Tuition assistance

Flexible schedules

Qualifications

• Prerequisite skills include deductive reasoning and analytical abilities.
• High School diploma is preferred but not required.
• Retail experience is a plus.

Responsibilities

• Supervise store crew activities and manage store operations.
• Assist customers with inquiries and promote customer service culture.
• Communicate effectively with management and staff.

Skills

Deductive reasoning

Analytical skills

Computer proficiency

Communication skills

Flexibility

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful completion of the training, trainees are eligible for promotion to open supervisory positions. These roles support store management in driving store performance and building customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff.
3. Supervise store crew activities, including assigning, directing, and following up.
4. Communicate effectively with management and staff.

1. Customer Service
2. Assist customers with questions, problems, and complaints.
3. Promote CVS’s customer service culture by greeting, offering help, and thanking customers.
4. Handle customer relations issues according to company policy, ensuring a positive shopping experience.
5. Maintain customer confidentiality.

Required Qualifications

Deductive reasoning, analytical skills, computer proficiency, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications

• Retail experience (preferred).

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

25 hours

Time Type

Part-time

Pay Range

The typical pay range is $16.00 - $26.00 per hour, depending on experience, education, location, and other factors.

Benefits

We offer comprehensive benefits including medical plans, 401(k) with matching, stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, and retiree medical access. For more details, visit our benefits page.

The application window closes on 08/12/2025. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.