Shift Supervisor Trainee

CVS Health; Farragut (TN); On-site; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to prepare for higher-level supervisory roles. This entry-level position involves training in operations and management, focusing on customer service and store execution. Successful trainees may be promoted to Operations Supervisor or Shift Supervisor roles, leading store staff and ensuring operational efficiency.

Benefits

Medical plans

401(k)

Stock purchase plans

Wellness programs

Paid time off

Flexible schedules

Qualifications

• Experience in retail preferred.

Responsibilities

• Supervise store staff and ensure smooth operations.
• Assist customers with questions and complaints.
• Promote CVS customer service culture.

Skills

Deductive reasoning

Analytical skills

Communication

Education

High School Diploma or Equivalent

Job description

Join to apply for the Shift Supervisor Trainee role at CVS Health

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Join to apply for the Shift Supervisor Trainee role at CVS Health

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

• Demonstrate deductive reasoning ability, analytical skills, and computer skills.
• Exhibit advanced communication skills.
• Work a flexible schedule, including early mornings, overnight, and weekend shifts, and overtime as needed.
• Supervise store staff by assigning, directing, and following up on activities.
• Communicate effectively with store management and staff.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture by greeting, offering help, and thanking customers.
• Handle customer relations issues in accordance with company policy, ensuring a positive shopping experience.
• Maintain customer/patient confidentiality.

Qualifications

• Preferred: Experience in retail.
• High School Diploma or Equivalent preferred but not required.

Additional Details

• Anticipated weekly hours: 40
• Employment type: Full-time
• Pay range: $16.00 - $23.00 per hour, depending on experience, education, and location.

Benefits

We offer a comprehensive benefits package including medical plans, 401(k), stock purchase plans, wellness programs, paid time off, flexible schedules, and more. For details, visit CVS Benefits.

Application Deadline

We anticipate the application window will close on 08/01/2025.

Additional Information

• Seniority level: Internship
• Job function: Management and Manufacturing
• Industries: Hospitals and Health Care