Shift Supervisor Trainee

The Regional Municipality of Durham; Decatur (GA); On-site; Part time

Job summary

A leading company in health solutions is seeking a part-time Shift Supervisor Trainee to manage store operations and enhance customer service experiences. This entry-level position prepares candidates for future supervisory roles, offering competitive pay, flexible schedules, and a comprehensive benefits package. Trainees will learn essential management skills while contributing to a supportive store culture.

Benefits

Affordable medical plans

401(k) with matching

Flexible work schedules

Paid time off

Family leave

Qualifications

• Required: Deductive reasoning, analytical skills, computer skills.
• Preferred: Retail experience.
• High School diploma or equivalent preferred but not required.

Responsibilities

• Supervise the store's crew by assigning, directing, and following up on all activities.
• Assist customers with questions, problems, and complaints.
• Promote customer service culture and maintain confidentiality.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Flexibility

Education

High school diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth store operations, and is responsible for all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and store crews.
3. Supervise the store's crew by assigning, directing, and following up on all activities.
4. Communicate effectively with management and staff.

1. Customer Service
2. Assist customers with questions, problems, and complaints.
3. Promote CVS's customer service culture by greeting, offering help, and thanking customers.
4. Handle customer relations issues per company policy, ensuring a positive shopping experience.
5. Maintain customer/patient confidentiality.

Qualifications

Required: Deductive reasoning, analytical skills, computer skills, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

Preferred: Retail experience.

Education

High School diploma or equivalent preferred but not required.

Details

Anticipated weekly hours: 26

Time type: Part-time

Pay range: $16.00 - $24.00 per hour, depending on experience, education, and location.

Benefits

We offer a comprehensive benefits package, including:

• Affordable medical plans, 401(k) with matching, and stock purchase plans
• No-cost wellness programs, counseling, and financial coaching
• Flexible work schedules, paid time off, family leave, and other benefits based on eligibility

For more information, visit https://jobs.cvshealth.com/us/en/benefits.

Application deadline: 07/08/2025

Qualified applicants with arrest or conviction records will be considered in accordance with laws.