Shift Supervisor & Team Lead — Premium Customer Experience

Venchi; City of White Plains (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k matching

Health & dental benefits

Peloton discount

Paid time off

Tips shared among team

Monthly sales incentive

Open availability

Employee discounts

Free gelato and espresso during shift

Job summary

Venchi in Westchester is seeking a Shift Supervisor (Team Lead) to deliver a premium Italian service experience. You will support the store manager in day‑to‑day operations, supervise the team, and ensure customers receive warm, high‑quality service while maintaining store standards.

You’ll be on your feet in a fast-paced environment, handle cash, visual merchandising, and daily tasks from selling to stock refills, training, and checkout processing, with a hands-on approach to keep targets in

Qualifications

• Exceptional customer service and operational standards.
• Growth mindset with proactive approach to tasks.
• Quick learner with a positive can‑do attitude.
• Ability to multitask and think on your feet.
• Comfortable working evenings and weekends.
• Friendly, energetic team player focused on results.

Responsibilities

• Support the store manager with day‑to‑day operational priorities.
• Lead the team to ensure customers are at the heart of everything.
• Handle selling, stock replenishment, visual merchandising, cash handling, and coaching.
• Process register transactions and assist with various duties as needed.
• Open and close the store using daily checklists.
• Maintain a clean, safe workplace and adhere to health and safety rules.
• Communicate clearly with the team and management to drive performance.

Skills

Customer service

Leadership

Multitasking

Team player

Job description

Venchi in Westchester is seeking a Shift Supervisor (Team Lead) to deliver a premium Italian service experience. You will support the store manager in day‑to‑day operations, supervise the team, and ensure customers receive warm, high‑quality service while maintaining store standards.

You’ll be on your feet in a fast-paced environment, handle cash, visual merchandising, and daily tasks from selling to stock refills, training, and checkout processing, with a hands-on approach to keep targets in