Shift Supervisor - Premium Gelato & Guest Experience

Venchi; Miami (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401k matching

Health & dental benefits

Peloton discount

Paid time off

Tips shared among team

Monthly sales incentive

Employee discounts

Free gelato & espresso

Job summary

Venchi is seeking a Shift Supervisor to lead front-line operations at our Aventura Mall store. You will deliver a premium Italian gelato and chocolate experience while coaching a team through busy shifts, ensuring high standards in service, cleanliness, and stock management.

Join a brand with a long heritage in the US retail network, where you’ll play a key role in daily planning, customer engagement, and achieving sales targets across evenings and weekend peak hours.

Qualifications

• Demonstrate exceptional customer service and operational standards.
• Show growth mindset and proactive attitude.
• Be a quick learner and adaptable to fast-paced retail.
• Able to multitask, manage shifts, and coach team members.

Responsibilities

• Support the store manager in day-to-day operations.
• Ensure customers are at the heart of every action and deliver premium service.
• Lead and coach team members, manage cash handling and checkout duties.
• Open/close the store using daily checklists and monitor KPIs.

Skills

Lead by example

Customer service

Growth mindset

Fast learner

Multitasking

Evenings & weekends

Team player

Job description

Venchi is seeking a Shift Supervisor to lead front-line operations at our Aventura Mall store. You will deliver a premium Italian gelato and chocolate experience while coaching a team through busy shifts, ensuring high standards in service, cleanliness, and stock management.

Join a brand with a long heritage in the US retail network, where you’ll play a key role in daily planning, customer engagement, and achieving sales targets across evenings and weekend peak hours.