Shift Supervisor – Surveillance

Bally's Interactive; Atlantic (IA); On-site; USD 38,572 - 45,460; Full time

Job summary

Bally's Interactive is seeking a Surveillance Officer to monitor casino operations and protect guests and employees. The role uses CCTV systems to detect violations and ensures accurate incident reporting.

Responsibilities include supervising the surveillance shift when the supervisor is away, training staff, maintaining confidentiality, and coordinating with security and regulatory requirements to uphold safety and integrity of the property.

Responsibilities

• May perform duties of a Surveillance Officer.
• Observes activities of casino guests and employees.
• Monitors all casino operations via CCTV for criminal activity or violations of NJ regulations and company policies and procedures.
• Records and documents activities where appropriate and report the activities to appropriate officials.
• Monitors property alarms and communicates effectively with responding parties.
• Completes detailed incident reports and daily logs.
• Responsible for daily operations of surveillance shift, in absence of shift supervisor
• Assists with training and mentoring of surveillance staff.
• Promotes positive public relations.
• Handles sensitive information and maintains confidentiality.
• Performs other duties as assigned.

Job description

Responsibilities

• May perform duties of a Surveillance Officer.
• Observes activities of casino guests and employees.
• Monitors all casino operations, including table games, slots, cashiering cage and count rooms, by way of the closed-circuit television (CCTV) system for criminal activity and/or violations of NJ regulations and company policies and procedures.
• Records and documents such activities where appropriate and report the activities to appropriate officials.
• Monitors property alarms and communicates effectively with responding parties.
• Completes detailed incident reports and daily logs.
• Responsible for daily operations of surveillance shift, in absence of shift supervisor
• Assists with training and mentoring of surveillance staff.
• Promotes positive public relations.
• Handles sensitive information and maintains confidentiality.
• Performs other duties as assigned.
• NOTE: EMPLOYEES MUST ADHERE TO THE REGULATIONS SET FORTH IN N.J.A.C. 13:69D-1.10 and 1.11 AND MUST SIGN AN ACKNOWLEDGEMENT OF THESE REGULATORY REQUIREMENTS PRIOR TO BEING EMLOYED IN THE SURVEILLANCE DEPARTMENT.
• Keeps team well informed of property promotions and events.
• Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
• Addresses employee performance issues, coaches for improvement, and provides ongoing feedback.
• Listens and responds to employees, recognizes and rewards individual and team performance.
• Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
• Supervises and trains Surveillance Officers according to standard operating procedures.
• Observes and records any irregular activities as required.
• Recommends policy changes to the Surveillance Manager.
• Completes special assignments for upper management as requested.
• Other duties as assigned.

Work Environment

• Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Target Salary Range

• $28.84 Hourly

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

” P remier is an equal opportunity employer subject to the rules and regulations of the NJDGE ” .