Assistant Manager, Store

Simon Property Group; Pleasant Prairie (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

Simon Property Group seeks a dedicated leader to assist the Store Manager at Starbucks Pleasant Prairie Premium Outlets. You will help manage operations, staffing, customer satisfaction, product quality, and financial performance while fostering a welcoming environment for customers and the team.

You will train and coach staff, monitor store metrics, and execute plans to meet objectives, supporting the Store Manager in daily operations and team development.

Qualifications

• 3 years progressively responsible retail experience
• Experience analyzing financial reports
• Ability to manage store operations independently
• Ability to manage effectively in a fast-paced environment
• Ability to manage multiple situations simultaneously
• Ability to manage resources ensuring established service levels
• Knowledge of customer service techniques
• Knowledge of supervisory practices and procedures
• Organization and planning skills
• Strong operational skills in a customer-service environment
• Strong problem-solving skills
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information

Responsibilities

• Demonstrates a calm demeanor during periods of high volume or unusual events.
• Maintains a customer-first attitude and trains team members accordingly.
• Drives implementation of company programs with action plans and coaching.
• Promotes the culture, values and mission of Simon Property Group and Starbucks.
• Plans and delegates responsibilities with the Store Manager to ensure smooth operations.
• Coaches and directs the store team to achieve operational goals.
• Reviews store environment and business indicators to identify improvements.
• Plans and executes strategic and operational plans for the work group.
• Manages staffing levels to meet operational requirements.
• Uses tools to plan communications and ensure effective store operations.

Skills

Retail experience

Financial analysis

Store operations management

Customer service

Supervisory practices

Organization and planning

Operational skills

Problem solving

Communication

Tools

POS systems

Job description

Job Location: Starbucks Pleasant Prairie Premium Outlets

PRIMARY PURPOSE

The primary purpose of this role is to assist a Store Manager within a Simon Mall. You'll work side by side with the Store Manager assisting with your store's operations, staffing, customer satisfaction, product quality, financial performance and team development. Best of all, you'll help your team create a welcoming environment.

PRINCIPAL RESPONSIBILITIES

• Demonstrates a calm demeanor during periods of high volume or unusual events, and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
• Displays a "customer comes first" attitude by training and holding team members accountable for delivering legendary customer service.
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices along with the Store Manager to team members to ensure smooth flow of operations.
• Provides coaching and direction to the store team to take action and to achieve operational goals.
• Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
• Planning and Execution - Develop strategic and operational plans for the work group, manage execution, and measure results: Monitors and manages store staffing levels to ensure team member development and talent acquisition to achieve and maintain store operational requirements.
• Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team.
• Communicates clearly, concisely and accurately in order to ensure effective store operations.
• Business Requirements - Providing functional expertise and executing functional responsibilities: Ensures adherence to applicable wage and hour laws for nonexempt team members and minors.
• Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.
• Uses discretion in accessing external resources to support store operations and to execute Simon Corporate and Starbucks initiatives.
• Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
• Actively manages team members in collaboration with the Store Manager by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve team member performance.
• Manages ongoing team member performance using performance management.

MINIMUM QUALIFICATIONS

• Progressively responsible retail experience (3 years)
• Experience analyzing financial reports
• Ability to manage store operations independently
• Ability to manage effectively in a fast-paced environment
• Ability to manage multiple situations simultaneously
• Ability to manage resources ensuring established service levels are achieved at all times
• Knowledge of customer service techniques
• Knowledge of supervisory practices and procedures
• Organization and planning skills
• Strong operational skills in a customer-service environment
• Strong problem-solving skills
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information

PHYSICAL REQUIREMENTS AND ENVIRONMENT

• Ability to lift and carry up to 25–30 pounds, such as boxes of supplies, etc. Must be able to stand for 90% or more of a scheduled shift Requires frequent bending, reaching, twisting, and kneeling as part of daily duties Role involves repetitive hand and arm movements Ability to safely handle hot liquids, steam, and equipment throughout the shift. Manual hand dexterity for operating small tools, POS systems, and drink assembly. Ability to work in a fast‑paced environment that may involve noise, heat, and close proximity to others. Occasional pushing or pulling of carts, containers, or equipment.

Simon is a global leader in retail real estate ownership, management and development and an S&P 100 company (Simon Property Group, NYSE: SPG). Our industry‑leading retail properties and investments across North America, Europe and Asia provide shopping experiences for millions of consumers every day and generate billions in annual retail sales. Our portfolio includes assets of national and international renown - proven assets that are the preferred location for retailers. In addition to our high quality properties, Simon is also known for our strong balance sheet, a long‑tenured and well‑respected senior management team, and our innovative spirit, as reflected in a 50 + year history of successful retail real estate development, management, and leasing. Simon was named Fortune’s Most Admired Real Estate Company eight times. We have experienced an explosion of growth and innovation unprecedented in the industry and we look forward to Simon's future. Simon is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you require assistance or need to request an accommodation due to a disability, please email [e-mail]. Please note this email is intended only for accommodation requests related to the application and interview process. Any other correspondence will not receive a response.