Shift Supervisor Roswell

Popeyes - Legacy Chicken; Roswell (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the fast-food sector is seeking a Shift Supervisor to inspire teams and deliver exceptional service. In this role, you'll prioritize people and operational excellence, ensuring a welcoming environment for both guests and staff. You will coach and develop team members, maintain high standards of quality and cleanliness, and actively engage with guests to create memorable experiences. This position offers a unique opportunity to lead a dedicated team while achieving financial goals and enhancing guest satisfaction. If you are passionate about leadership and customer service, this role is perfect for you.

Qualifications

• Minimum age: 18 years old.
• Previous restaurant leadership experience preferred.

Responsibilities

• Coach, train, and develop team members around processes.
• Ensure the restaurant is welcoming and clean.
• Lead each shift by delegating duties and following up.

Skills

Team Leadership

Customer Service

Operational Excellence

Coaching and Training

Education

High School Diploma or Equivalent

Job description

Shift Supervisor

Shift Leaders consistently keep our brand promises, help inspire teams, and deliver great results. They understand the importance of providing an engaging environment for restaurant teams and guests. A Shift Leader helps the shift run smoothly by taking care of their restaurant teams and guests and delivering operational excellence.

Essential Functions

1. Develop Servant Leaders - Prioritize your people and restaurant over yourself.
2. Create Memorable Experiences - Deliver a service experience so good that guests can't wait to return to Popeyes.
3. Administration - Balance providing a high-quality employee and guest experience with achieving financial goals.

Responsibilities

• Coach, train, and develop team members around processes and procedures at each station.
• Actively participate in team huddles, offering great ideas.
• Consistently thank the team and celebrate success.
• Serve as a role model and coach Brand service behaviors.
• Fix bottlenecks, call chicken drops, and monitor Speed of Service.
• Ensure the restaurant is welcoming and clean.
• Spend time with guests in the dining room through table touches throughout the shift.
• Support the team in resolving guest concerns quickly.
• Ensure product quality and all standards are met during their shift.
• Provide ideas to the General Manager to improve guest metrics and feedback.
• Lead each shift by delegating duties, assigning tasks, and following up with team members.
• Be proficient in each area of the restaurant to assist when necessary.
• Use shift tools and routines to ensure Quality, Service, and Cleanliness Standards (QSC) are met.
• Ensure accuracy of inventory and waste tracking.
• Review and approve invoices and inter-store transfers (ISTs).
• Check people charts and production planning, making necessary adjustments.
• Follow through with action plans for Employee Engagement, Voice of the Guest, and Operational Assessments during the shift.

Required Education and Experience

• Minimum age: 18 years old.
• Previous restaurant leadership experience preferred.