Retail Department Manager-Customer Experience Manager (Part Time)

Michaels Stores; Roswell (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company dedicated to delivering exceptional customer experiences. As a key player in managing front-end operations, you will lead a team to uphold brand standards while ensuring a seamless shopping experience. This role involves planning in-store events, managing team performance, and promoting a positive work environment. Your leadership will drive compliance with policies and enhance customer satisfaction. If you thrive in a dynamic retail setting and enjoy mentoring others, this opportunity is perfect for you.

Qualifications

• Experience in retail management preferred.
• Ability to manage team KPIs and store conditions.

Responsibilities

• Assist Store Manager in compliance with SOPs and policies.
• Lead omnichannel processes and manage shrink and safety programs.
• Support onboarding and training of team members.

Skills

Retail management experience

Job description

Store - ATL-ROSWELL, GA

Job Summary

Deliver a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. Maintain store recovery standards to uphold Brand Promises and ensure friendly customer service.

Key Responsibilities

1. Assist Store Manager in ensuring compliance with SOPs, company policies, and standards; hold team accountable for store conditions and results.
2. Ensure adherence to front-end policies and procedures; manage team KPIs.
3. Plan and execute in-store events in line with company programs.
4. Lead omnichannel processes and manage shrink and safety programs.
5. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
6. Support onboarding, training, coaching, and performance management of team members.
7. Serve as Manager on Duty (MOD).
8. Promote respectful interactions, positive image, and serve as a role model.
9. Assist customers by locating products and providing solutions.
10. Participate in truck unloading, stocking, and managing delivery standards.
11. Cross-train in Custom Framing sales and production.
12. In stores without a Framing Manager, lead high-quality framing solutions delivery, planning and managing workloads in partnership with the Store Manager.

Additional Duties

Other duties as assigned.

Preferred Skills and Experience

• Retail management experience preferred.

Physical Requirements and Work Environment

• Ability to stand for long periods, move throughout the store, and perform physical tasks such as lifting and reaching.
• Work involves indoor and outdoor activities, including some outdoor work and work in a climate-controlled environment.
• Work hours may include nights, weekends, and early mornings.

Legal and Company Information

Applicants must meet legal requirements. Michaels is committed to diversity, inclusion, and providing reasonable accommodations. For more information, visit our website or contact Customer Care.