Shift Supervisor - PT

HUSTLER Hollywood; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

HUSTLER Hollywood in Houston, TX is seeking a Shift Supervisor to support the Store Leadership Team in the absence of a manager on the sales floor. You will supervise staff, drive customer engagement, and contribute to achieving sales goals.

Key duties include managing break schedules, upholding brand standards, assisting with security, returns, and inventory processes, and training new staff through the three-month program. Weekend availability required.

Qualifications

• 1 year of key holder experience in a retail setting preferred.
• Excellent verbal and written communication skills.
• Weekend availability required, including Friday/Saturday/Sunday.
• Commitment to two store closings per week, with one on Friday or Saturday.
• Ability to operate POS and inventory scanning equipment.
• Must be able to handle cash transactions and give change.
• Ability to complete tasks with minimal supervision.
• Strong interpersonal skills and relationship building.
• Completion of Shift Supervisor training program.

Responsibilities

• Assist Store Management by maintaining sales floor presence and energy while upholding brand integrity.
• Open/close store as needed when management is absent.
• Prioritize customer service and meet sales goals and KPIs with team support.
• Manage break schedules and ensure coverage of all zones.
• Provide coaching and feedback on engagement, selling, and etiquette.
• Support merchandising, signage, and displays.
• Escalate performance concerns to Store Manager.
• Motivate staff to build brand loyalty and a positive environment.
• Assist with security, bag checks, and fitting room monitoring.
• Ensure professional conduct of staff and handle returns/promotions in absence of a manager.
• Adhere to LP policies and inventory procedures.

Skills

Key holder experience

Excellent communication

Weekend availability

Two store closings per week

POS system

Make change

Detail oriented

Interpersonal skills

Shift Supervisor training

Education

High School Diploma

Tools

Retail POS System

Inventory Scanner

Job description

Summary

The Shift Supervisor is responsible for supporting the Store Leadership Team in the absence of a manager on the sales floor. The Shift Supervisors primary duties consists of supervising store staff, ensuring the highest level of customer engagement, and selling. The Shift Supervisor represents the brand, operates in a professional manner, engages customers, maintains store standards, and supports teamwork.

We will never communicate with you via text message to discuss or schedule job interviews. We will never ask you for any personal information over the phone, via email or via text.

Requires ability to lift large and heavy packages and boxes rapidly and constantly and to perform a continuous process of loading and unloading large boxes throughout a scheduled shift

• Able to reach overhead, bend, kneel, and carry product, necessary for customer service, inventory re-stock, processing shipment and store merchandising
• The ability to stand/walk for extended periods of time
• Must have ability to safely lift 50 lbs. without restrictions
• Able to regularly perform store maintenance items sweep, vacuum, empty trash, clean
• Ability to use and climb ladders and/or step stools
• Requires ability to perform repetitive motions (i.e. hanging, folding, ringing up customers, etc.)
• The ability to use caution when dealing with difficult customers, houseless and/or transients and avoid confrontations
• Noise level in the work environment is usually moderate to loud
• Adult content environment
• Must be at least 18 years old

All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.

I have read and understand the job requirements, responsibilities and expectations set forth in the job description provided for my position. I attest that I can perform the essential job functions as outlined with or without any reasonable accommodations.

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Essential Duties And Responsibilities

• Assists Store Management with generating sales potential by being a constant presence on the sales floor and setting the pace and energy while ensuring the integrity of the brand
• Responsible for holding store keys to open and close without management as necessary
• Ensures that customer service is the number one priority and partners with Sales Associates in order to achieve sales goals and KPIs
• Manages rest and meal break schedules and ensures that all zones are covered
• Provides relevant and timely feedback, coaching, and redirection in the core areas of customer engagement, selling and sales floor etiquette
• Assists with managing company standards of merchandise presentations, signage and displays
• Escalates performance concerns to the Store Manager
• Motivates and inspires the associates to build brand loyalty and create a positive store environment for both internal and external customers
• Assists with store security including checking bags and monitoring fitting rooms
• Ensures that store staff are treated professionally, courteously and respectfully
• Responsible for processing return/exchange transactions, authorizing promotional discounts and employee sales in the absence of a manager
• Adheres to and ensures compliance with all LP policies
• Has full understanding/knowledge of inventory management procedures
• Represents the company in a professional and positive manner
• Other duties as assigned

Qualifications

• At least 1 year of key holder experience in a retail setting preferred
• Excellent verbal and written communication skills
• Must be available to work weekends (Friday, Saturday, and Sunday)
• Must commit to two store closings per week, including one being Friday or Saturday
• Ability to utilize retail POS System & Inventory Scanner
• Must be able to make change using American Monetary units
• Ability to carry out detailed tasks and projects with minimal direction or supervision
• Strong interpersonal skills and ability to build positive working relationships
• Completion of the Shift Supervisor three month training program