Shift Supervisor: POS Leader & Customer Experience Coach

Shoot Smart Co.; Fort Worth (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Shoot Smart Co. is seeking a dedicated Shift Supervisor to lead daily operations at our Fort Worth location. You will master the POS system, supervise staff, and ensure top-tier customer service while maintaining ATF and safety standards.

Qualifications include a high school diploma, 1–3 years in retail or customer service, and readiness to obtain NRA safety certifications with company support. This role requires a full-time schedule, including weekends.

Qualifications

• High school diploma or equivalent. Prior sales or customer service experience preferred.
• Experience with retail transactions and POS systems.
• Excellent communication and customer engagement abilities.
• Willingness to obtain NRA and safety certifications with company support.
• Ability to lift up to 25 lbs and work flexible hours.

Responsibilities

• Master the POS system and train staff on usage.
• Lead and motivate team to deliver excellent customer service.
• Participate in ongoing training programs to improve skills.
• Oversee facility maintenance and safety standards.
• Assist range guides with lane management and client flow.
• Open/close procedures and cash handling to prevent discrepancies.

Skills

Customer service excellence

Retail sales experience

Cash handling

Team training

Communication skills

Education

High school diploma

Tools

NRA Range Safety Officer certification

NRA Pistol Trainer certification

Red Cross First Aid certification

Computer literacy

Job description

Shoot Smart Co. is seeking a dedicated Shift Supervisor to lead daily operations at our Fort Worth location. You will master the POS system, supervise staff, and ensure top-tier customer service while maintaining ATF and safety standards.

Qualifications include a high school diploma, 1–3 years in retail or customer service, and readiness to obtain NRA safety certifications with company support. This role requires a full-time schedule, including weekends.