Shift Supervisor - Monument Store

Goodwill of Colorado; Monument (CO); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

Retirement plan contributions

Job summary

Goodwill of Colorado is hiring for a full-time Retail Center Shift Supervisor in Monument, Colorado. The successful candidate will oversee daily operations, ensure safety and customer satisfaction, and manage team performance. Candidates should have prior supervisory experience preferably in retail, possess strong problem-solving skills, and be able to communicate effectively.

This role necessitates open availability including evenings, weekends, and holidays. Comprehensive benefits including medical, dental, and retirement plan contributions are offered.

Qualifications

• Previous supervisory experience is preferred.
• Minimum of two years’ retail experience is desired.
• Ability to communicate effectively with customers and staff.

Responsibilities

• Provide day-to-day leadership across the retail center.
• Manage breaks and redirect staff to address call-offs.
• Assist in opening and closing procedures.

Skills

Supervisory experience

Customer service

Problem solving

Communication

Education

High school diploma or equivalent

Tools

Office software (Word, Excel)

Forklift certification

Job description

Description

This position will be posted through 7/3/2026.

Pay: $20.32 per hour.

Our stores are open 9 am to 9 pm Monday through Saturday and 9 am to 8 pm Sunday.

This supervisory position is full-time and will require open availability (including evenings, weekends, and holidays). Shifts for this position could start as early as 7 am and go as late as 10 pm.

Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors. Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division.

Job Summary

The Retail Center Shift Supervisor will be responsible for day‑to‑day, tactical, and practical leadership of associates and teams across the entire retail center.

Essential Functions

• Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow, and aesthetics either personally or through delegation.

Employee Leadership

• Manages breaks.
• Redirects staff/work teams to address call‑offs.
• Coaches employees verbally and with initial write‑ups.
• Provides input to reviews and terminations.
• Facilitates employee purchases.

Task/Functional Leadership

• Assists in opening and closing procedures.
• Responsible for the verification step related to the daily sales report paperwork.
• Responsible for counting drawers.
• Responsible for making change between drawers and the safe.
• Assists with inventory process by counting, entering, and verifying.

Customer Focus

• Plan, coordinate, and control the activities of the customer service team to maintain and enhance customer relationships, meet organizational, and operational objectives.
• First escalation point for customer complaints.
• Point of contact for turning down donations at Attended Donation Centers (ADC).

Cross Training

• Maintains knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency.
• Ensures E‑Commerce product is processed accurately and moving to E‑Commerce efficiently.
• Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively move and store donated product.
• Maintains knowledge to the level where operations can be maintained in rare cases where no Assistant Manager or Manager are able to be on premises.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

Qualifications

Education

• A high school diploma or equivalent is preferred.

Experience

• Previous supervisory experience is preferred.
• Two (2) years’ retail experience is desired.

Other

• Familiar with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
• Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation.
• Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
• Able to quickly problem solve and make decisions.
• Able to maintain confidentiality and follow Goodwill's policies and procedures.
• Proficient in the utilization of office equipment, office software (e.g. Word, Excel) and web-based applications (e.g. UKG) to meet the needs of employees and the organization.
• Ability to manage corporate email and calendar (e.g. Outlook).
• Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
• Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

Benefits

• Eligible for Daily Pay.
• Eligible for medical, dental, vision, short term disability, life/accidental death and dismemberment, flexible spending accounts, long term disability, and several voluntary supplemental benefit offerings.
• Eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Full‑time employees may also make pre‑tax or post‑tax (Roth) contributions to the retirement plan.
• Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. We promote a Safe & Drug-free Workplace.

Physical Requirements

Guide to Physical Requirements.

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: Heavy: 45 lbs & over - OCCASIONALLY; Moderate: 15‑44 lbs - OCCASIONALLY; Light: 14 lbs & under - FREQUENTLY.

CARRYING: Heavy: 45 lbs & over - OCCASIONALLY; Moderate: 15‑44 lbs - OCCASIONALLY; Light: 14 lbs & under - FREQUENTLY.

PUSHING/PULLING - FREQUENTLY.

REACHING: Above Shoulder - FREQUENTLY; At Shoulder - FREQUENTLY; Below Shoulder - OCCASIONALLY.

TWISTING - OCCASIONALLY.

BENDING - OCCASIONALLY.

KNEELING/CRAWLING - OCCASIONALLY.

SQUAT - OCCASIONALLY.

CLIMBING: Use of legs only (stairs) - OCCASIONALLY; Use of arms & legs (ladders) - OCCASIONALLY.

HEARING - CONTINUOUSLY.

VISION: Visual, close - FREQUENTLY; Visual, distant - OCCASIONALLY; Visual, depth perception - FREQUENTLY.

HANDS/FINGERS: Simple grasping - FREQUENTLY; Fine Manipulation - CONTINUOUSLY; Repetitive Movements - CONTINUOUSLY.

WALKING - FREQUENTLY; STANDING - CONTINUOUSLY; SITTING - OCCASIONALLY; SPEAKING - CONTINUOUSLY.

Job Title: 514 - Retail Center Shift Supervisor

Dept Number: Varies - Retail