Shift Supervisor Management Trainee

CVS Health; Pilot Mountain (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to assist in developing supervisory skills for future roles. This entry-level position includes management training, customer service responsibilities, and a flexible schedule to enhance store operations efficiently. Successful trainees may be promoted to supervisory roles upon completing the program.

Qualifications

• Strong communication and analytical skills preferred.
• Flexibility to work various shifts including weekends.
• Experience in retail is advantageous.

Responsibilities

• Supervise store crew by assigning and directing activities.
• Assist customers with questions and handle customer relations.
• Lead store staff when no manager is present.

Skills

Analytical skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher-level supervisory roles such as Operations Supervisor or Shift Supervisor. The role involves performing duties as directed to develop supervisory skills, completing management training, and learning about key aspects of the business, including customer service and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisory positions. These roles support store management by driving store performance and building customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and staff
• Supervise store crew by assigning, directing, and following up on activities
• Communicate effectively with management and staff

Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, thank)
• Handle customer relations issues per company policy
• Maintain customer/patient confidentiality

Minimum qualifications include a high school diploma or equivalent. Experience in retail, deductive reasoning, analytical skills, computer skills, and advanced communication skills are preferred. Flexibility to work early mornings, overnights, weekends, and overtime is required.

About the company

At CVS Health, our purpose is to help people on their path to better health through innovative health services, plans, and community pharmacy. We aim to make quality care affordable, accessible, simple, and seamless to promote overall well-being.

Notice

CVS Health is an Equal Opportunity Employer. We provide reasonable accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000. All new hires must complete Form I-9 and provide proof of identity and work eligibility. An Automated Employment Decision Tool may be used to score skills and responses. For NYC applicants, alternative processes or accommodations are available upon request.