Shift Supervisor Management Trainee

CVS Health; Old Forge (Lackawanna County); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to foster outstanding customer service and develop supervisory skills. This entry-level position involves supporting store management, training for future roles, and ensuring customer satisfaction. Candidates should have a high school diploma and possess effective communication and analytical skills to thrive in this dynamic retail environment.

Qualifications

• High school diploma or equivalent required.
• Retail experience preferred.
• Advanced communication and analytic skills necessary.

Responsibilities

• Supervise store crew and manage staff activities.
• Assist customers with inquiries, promoting excellent service.
• Lead operations and maintain store performance in manager's absence.

Skills

Analytical skills

Communication skills

Customer service skills

Flexibility

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. Trainees perform assigned work to develop supervisory skills, complete basic management training, and learn about key aspects of the business, including building customer loyalty through excellent service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are considered for promotion to open supervisory positions. These roles support store management by driving store performance and fostering customer loyalty through exceptional service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew by assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer/patient confidentiality

Qualifications include a high school diploma or equivalent. Additional requirements include retail experience, deductive reasoning, analytical skills, computer proficiency, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

The pay range reflects the base hourly rate or full-time annual salary, with actual offers based on experience, education, location, and other factors.

About CVS Health

We are dedicated to helping people on their path to better health through innovative health services, plans, and community pharmacy. Our goal is to make quality care accessible, affordable, and seamless, supporting overall well-being.

Notice

CVS Health is an Equal Opportunity Employer. We provide reasonable accommodations for applicants with disabilities and disabled veterans. For assistance, contact [e-mail] or call 407-000-0000. All new hires must complete Form I-9 and provide proof of identity and work eligibility. An Automated Employment Decision Tool will evaluate skills and responses. For NYC applicants, alternative processes or accommodations are available upon request.