Shift Supervisor Management Trainee

CVS Health; Blue Springs (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is looking for a Shift Supervisor Trainee to prepare for supervisory roles. This entry-level position involves developing management skills, overseeing store operations, and enhancing customer loyalty through exceptional service while working closely with store management.

Qualifications

• Retail experience preferred.
• Flexible schedule including early mornings and weekends.

Responsibilities

• Supervise staff activities by assigning and directing tasks.
• Assist customers with questions and promote CVS service culture.
• Lead store staff when no manager is onsite.

Skills

Deductive reasoning

Analytical skills

Computer skills

Communication skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. Trainees perform tasks as directed to develop supervisory skills, complete basic management training, and learn about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisor positions. These roles support store management in driving store performance and enhancing customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise staff activities by assigning, directing, and following up
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, help, thank)
   • Handle customer relations issues per company policy
   • Maintain customer confidentiality

Minimum Qualifications:

• High school diploma or equivalent
• Retail experience preferred
• Strong deductive reasoning, analytical, and computer skills
• Excellent communication skills
• Flexible schedule, including early mornings, overnights, weekends, and overtime as needed

Additional Information:

This pay range reflects the base hourly rate or salary for the position. Actual compensation depends on experience, education, location, and other factors.

About CVS Health

At CVS Health, our purpose is helping people on their path to better health. We offer health services, plans, and community pharmacy services to make quality care more affordable, accessible, and seamless, supporting overall well-being.

Notice

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable accommodations are available for applicants with disabilities. Contact [e-mail] or 407-000-0000 for assistance.

All new hires must complete Form I-9 and provide proof of identity and work eligibility. An Automated Employment Decision Tool (AEDT) will evaluate skills and responses. For NYC applicants, alternative processes or accommodations are available upon request.