Shift Supervisor, Magnolia House Women’s Shelter

CAMBA Inc; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job description

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors, and partners who work together to build an inclusive New York City. CAMBA serves more than 65,000 individuals and families each year, citywide, including almost 13,000 youth. Our 180+ programs in over 100 locations improve the lives of a diverse cross-section of New Yorkers. From homelessness prevention in Staten Island to supportive housing in the Bronx; from employment training in Manhattan to after-school programs and college access in Brooklyn; from family shelter and support in Queens to increasing affordable housing across the city, CAMBA provides holistic services to help struggling New Yorkers stabilize their lives and become self-sufficient.

CAMBA operates 6 single adult shelters and 6 family shelters and one drop-in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into permanent and/or supported housing.

CAMBA’s Magnolia House is located in the Brownsville section of Brooklyn and serves 200 single women at any given time. The majority of these clients are diagnosed with mental illness, some dually with chemical addictions as well.

Reports To: Assistant Program Manager

What The Shift Supervisor Does:

• Input client data using DHS’ CARES database, as needed.
• Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
• Ensure regulatory compliance per NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc. (i.e., log book entries, bed checks, client belongings, security, client care, medication, etc).
• Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility.
• Ensure inventory of security equipment is up to date.
• Ensure security of valuables and medications in safe/cabinet.
• Utilize performance management systems to encourage ongoing communication with direct staff to develop, enhance, sustain, and improve employees’ work performance.
• Manage and coordinate the day-to-day functions of the facility ensuring programming, rounds, and client care services are occurring.
• Implement strategies for effective team performance.
• Professionally respond to complaints, incidents, and emergencies and interview all parties, analyze, collect data, document, and report the situation.
• Resolve individual conflicts and disputes between staff or clients respectfully and in a solution-based manner.
• Engage clients to address issues that arise on the shift and document and communicate via written logs, face-to-face meetings, etc. to ensure appropriate staff are aware.
• Monitor clients’ safety and ensure safety policies and procedures are practiced daily.
• Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or funders.
• Prepare performance appraisals for direct reporting staff.
• Review and sign time sheets.
• Enforce and adhere to the Good Neighbor Policy and respond to community concerns when appropriate.

Minimum Education/Experience Required:

• HS Diploma or GED and 3 years applicable experience, or Associate’s degree (A.A.) and 2 years applicable experience, or Bachelor’s degree (B.A., B.S.W.) and/or equivalent experience.

Other Requirements:

• Must obtain and maintain First Aid/CPR certification.
• Must obtain and maintain certification in overdose prevention.
• Must obtain and maintain F-80 Fire Safety Coordinator certification.
• Must obtain and maintain CPI (Crisis Prevention) certification.

Compensation: $47,500 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills, and other factors that may be required for the position and organization.

Status: Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status, or sexual orientation.

Help New Yorkers in need transform their lives

Each year, CAMBA reaches more than 73,000 individuals and families, including almost 13,000 youth. Without your support, we cannot continue to create and deliver our programs.