Shift Supervisor: Lead Team, Service & Ops

Starbucks; United States; On-site; CAD 38,000 - 52,000; Full time

Job summary

Starbucks Canada Saskatchewan is seeking a Shift Supervisor to support the store manager in daily operations and lead partners during shifts. You will delegate tasks, ensure legendary customer service, and help maintain a clean, welcoming Third Place environment for customers.

Ideal candidates will direct work, communicate effectively, and uphold Starbucks values while managing opening/closing duties and safety procedures.

Qualifications

• Direct the work of others and delegate tasks to shift team.
• Demonstrate effective oral communication with customers and partners.
• Know retail operations and basics of store safety and cash handling.
• Work well in a team and maintain a positive store culture.

Responsibilities

• Acts with integrity and upholds Starbucks culture and values.
• Maintains calm demeanor during high volume to keep store operations on standard.
• Anticipates customer and store needs and responds accordingly.
• Communicates information to the manager to create the Third Place environment.
• Supports partner training with constructive coaching and feedback.
• Provides feedback on partner performance to the store manager.
• Recognizes team morale changes and communicates them to leadership.
• Coaches partners clearly and respectfully to improve performance.
• Delivers legendary customer service with a customer-first attitude.
• Develops positive relationships with the shift team and considers individual needs.
• Executes store operations during shifts and handles opening/closing duties.
• Follows cash handling, safety, and security policies during shifts.

Skills

Direct the work of others

Learn quickly

Oral communication

Retail environment knowledge

Interpersonal skills

Teamwork

Job description

Starbucks Canada Saskatchewan is seeking a Shift Supervisor to support the store manager in daily operations and lead partners during shifts. You will delegate tasks, ensure legendary customer service, and help maintain a clean, welcoming Third Place environment for customers.

Ideal candidates will direct work, communicate effectively, and uphold Starbucks values while managing opening/closing duties and safety procedures.