Shift Lead - Legendary Service & Team Coach

Starbucks; United States; On-site; CAD 2,479,680 - 3,030,720; Full time

Job summary

Starbucks is seeking a Shift Supervisor in British Columbia to support the store manager in running operations during shifts and lead partners to deliver legendary customer service. You will deploy partners, delegate tasks, and ensure a clean, welcoming Third Place environment for customers.

Responsibilities include coaching staff, maintaining cash handling practices, and opening/closing duties while upholding Starbucks policies and standards. Equal opportunity employer.

Qualifications

• Experience in customer service in a retail or restaurant environment.
• Ability to direct the work of others.
• Strong interpersonal and teamwork skills.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Lead partners and delegate tasks to create the Starbucks Experience with legendary customer service.
• Deliver quality beverages, food products and maintain cleanliness per standards.
• Follow cash handling, safety and security policies during shifts.
• Open and close duties as assigned.
• Provide coaching and feedback to team members to improve performance.

Skills

Direct the work

Communication

Retail knowledge

Team leadership

Customer service

Job description

Starbucks is seeking a Shift Supervisor in British Columbia to support the store manager in running operations during shifts and lead partners to deliver legendary customer service. You will deploy partners, delegate tasks, and ensure a clean, welcoming Third Place environment for customers.

Responsibilities include coaching staff, maintaining cash handling practices, and opening/closing duties while upholding Starbucks policies and standards. Equal opportunity employer.