Shift Supervisor: Lead Team, Deliver Stellar Service

Wendy’s - Yellow Cab Holdings; Jonestown (Lebanon County); On-site; USD 17,000 - 25,000; Full time

Job summary

YCH Wendy’s is seeking a Shift Supervisor to lead daily operations and support the team in delivering high-quality food and exceptional guest experiences. You will train crew members, oversee opening and closing duties, and maintain safety and cleanliness standards in a fast-paced environment.

The role requires a high school diploma or GED and at least 1 year in a related role, with ServSafe certification possible during training.

Qualifications

• High school diploma or GED required.
• 1+ year in restaurant, retail, or customer service role; supervisory experience preferred.

Responsibilities

• Train and support your team, coaching crew members and promoting a positive workplace.
• Oversee daily operations, set up registers, prep for shifts, ensure opening/closing readiness.
• Deliver excellence by partnering with management to meet quality, safety, and service standards.
• Lead by example, supervise, coordinate, and delegate tasks to create an efficient environment.
• Address customer feedback and operational challenges with professionalism and care.

Skills

Leadership

Multitasking

Customer service

Education

High school diploma or GED

Job description

YCH Wendy’s is seeking a Shift Supervisor to lead daily operations and support the team in delivering high-quality food and exceptional guest experiences. You will train crew members, oversee opening and closing duties, and maintain safety and cleanliness standards in a fast-paced environment.

The role requires a high school diploma or GED and at least 1 year in a related role, with ServSafe certification possible during training.