Shift Manager

Wendy’s - Yellow Cab Holdings; Jonestown (Lebanon County); On-site; USD 17,000 - 25,000; Full time

Job summary

YCH Wendy’s is seeking a Shift Supervisor to lead daily operations and support the team in delivering high-quality food and exceptional guest experiences. You will train crew members, oversee opening and closing duties, and maintain safety and cleanliness standards in a fast-paced environment.

The role requires a high school diploma or GED and at least 1 year in a related role, with ServSafe certification possible during training.

Qualifications

• High school diploma or GED required.
• 1+ year in restaurant, retail, or customer service role; supervisory experience preferred.

Responsibilities

• Train and support your team, coaching crew members and promoting a positive workplace.
• Oversee daily operations, set up registers, prep for shifts, ensure opening/closing readiness.
• Deliver excellence by partnering with management to meet quality, safety, and service standards.
• Lead by example, supervise, coordinate, and delegate tasks to create an efficient environment.
• Address customer feedback and operational challenges with professionalism and care.

Skills

Leadership

Multitasking

Customer service

Education

High school diploma or GED

Job description

Join the YCH Wendy’s Team and Build a Career You’ll Love!Are you ready to take the next step in your career? YCH Wendy’s is a growing quick service restaurant franchise. We’re committed to providing exceptional service and quality food to our customers and we’re looking for motivated employees to help us grow.As a Shift Supervisor at YCH Wendy’s, you’ll play a key role in leading daily operations, ensuring smooth shifts, and supporting your team to deliver great food and exceptional customer experiences.What You’ll DoAs a Shift Supervisor, you’ll:Train and Support Your Team: Reinforce food safety practices, coach crew members, and inspire a positive workplace.Oversee Daily Operations: Handle key tasks like setting up registers, preparing for busy shifts, and ensuring the restaurant is ready to open or close.Deliver Excellence: Work closely with restaurant management to meet quality, safety, and service standards.Lead by Example: Supervise, coordinate, and delegate tasks while creating a supportive, efficient environment.Solve Problems: Address customer feedback and operational challenges with professionalism and care.Roles You May Take OnOpen/Close Shift Supervisor:Oversee opening and closing duties, ensuring timely starts and smooth finishes.Maintain cleanliness, food safety, and prep standards while mentoring crew members to succeed.Foster a productive and positive work environment.Kitchen Shift Supervisor:Lead kitchen operations to ensure top-notch quality and food safety.Guide your team in preparing Wendy’s iconic menu items to delight every customer.Mentor and develop team members for long-term success.Customer Service Shift Supervisor:Drive a service culture that exceeds customer expectations.Plan daily operations and lead team huddles to align everyone with key priorities.Inspire loyalty by creating memorable experiences for every guest.What We’re Looking ForEducation: High school diploma or GED.Experience: At least 1 year in a restaurant, retail, or customer service role (6+ months of supervisory experience preferred).Leadership Skills: Ability to multitask, motivate your team, and resolve customer concerns with professionalism.Physical Stamina: Be prepared for a fast-paced environment, standing for long periods, and lifting up to 50 lbs.Flexibility: Availability to work various shifts, including weekends, and to travel to different locations as needed.Certification: Willingness to complete ServSafe certification during training.Transportation: Must have reliable transportation to and from workWe’re also proud to be an equal opportunity employer, welcoming candidates of all backgrounds, including individuals with disabilities who may require reasonable accommodation.Apply today and let’s get started!