Shift Supervisor - Lead Store Ops & Customer Experience

CVS Health; Southaven (MS); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Savings

Wellness Programs

Job summary

CVS Health in Southaven, MS is hiring a Shift Supervisor to support the Store Management team, drive store execution and customer service excellence by leading staff during shifts and ensuring opening and closing procedures are completed smoothly.

The role requires strong communication, supervision, and problem-solving skills, with a flexible schedule including early mornings, overnights and weekends. This full-time position offers competitive pay and a comprehensive benefits package.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store’s crew through assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
• Maintain customer/patient confidentiality.
• Price merchandise.
• Stock shelves.
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise.
• Execute the display and maintenance of off-shelf merchandise.
• Reset departments following POGs.

Skills

Deductive reasoning

Analytical skills

Computer skills

Education

High School diploma or equivalent

Job description

CVS Health in Southaven, MS is hiring a Shift Supervisor to support the Store Management team, drive store execution and customer service excellence by leading staff during shifts and ensuring opening and closing procedures are completed smoothly.

The role requires strong communication, supervision, and problem-solving skills, with a flexible schedule including early mornings, overnights and weekends. This full-time position offers competitive pay and a comprehensive benefits package.