Shift Supervisor: Lead Craft & Guest Experience

Starbucks Corp.; Troy (IL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid vacation

Tuition coverage

401(k) plan

Job summary

Starbucks Corp. in Troy, IL is seeking a Shift Supervisor to lead with craft and heart, ensuring every shift delivers quality beverages and a welcoming experience for the community.

You will coach team members, manage tasks, and uphold store policies while maintaining dependable attendance. You’ll prepare beverages and food to standard recipes, handle cash securely, and respond to customer needs with strong communication.

Qualifications

• Regular attendance and punctuality with or without accommodation.
• Flexible hours including early mornings, evenings, weekends, and holidays.
• Meet store policies and standards for beverages, food, cash handling, safety.
• At least 6 months in a role with customer interaction and task coordination.
• Ability to coach others and delegate tasks to two or more employees.
• Knowledge of the retail environment and strong interpersonal skills.

Responsibilities

• Lead shift with craft and heart to create a welcoming space.
• Direct and mentor team members to ensure quality beverages and food.
• Uphold cash handling, safety, and store security during shifts.
• Coordinate tasks and ensure smooth daily operations.

Skills

Customer service

Cash handling

Team leadership

Food preparation

Communication

Retail knowledge

Tools

POS systems

Job description

Starbucks Corp. in Troy, IL is seeking a Shift Supervisor to lead with craft and heart, ensuring every shift delivers quality beverages and a welcoming experience for the community.

You will coach team members, manage tasks, and uphold store policies while maintaining dependable attendance. You’ll prepare beverages and food to standard recipes, handle cash securely, and respond to customer needs with strong communication.