Shift Supervisor: Lead Craft Coffee & Welcoming Team

Starbucks Corp.; Chicago (IL); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition coverage (Starbucks College)

Parental leave

Paid vacation

Sick time

Stock program (Bean Stock)

Disability coverage

Backup care

DACA reimbursement

Holiday pay

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming store for the community. You will coach team members, manage daily operations, and uphold quality beverage and food standards while following safety and policy guidelines.

The role emphasizes strong customer service, teamwork, and the ability to handle diverse shifts, including early mornings, evenings, weekends, and holidays, in a fast-paced retail environment.

Qualifications

• Must be able to direct the work of others and delegate tasks to team members.
• Strong verbal communication and customer service skills.
• Knowledge of retail store operations and safety standards.
• Ability to work as part of a team and build positive relationships with guests and partners.

Responsibilities

• Lead daily shift operations with craft and heart to ensure a welcoming store environment.
• Coach and supervise team members to meet quality beverage and food standards.
• Ensure adherence to store policies, cash handling, safety, and security.
• Provide excellent customer service and resolve issues to brighten guest experiences.

Skills

Direct the work of others

Effective communication

Retail knowledge

Interpersonal skills

Team player

Relationship building

Learn quickly

Store operations awareness

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming store for the community. You will coach team members, manage daily operations, and uphold quality beverage and food standards while following safety and policy guidelines.

The role emphasizes strong customer service, teamwork, and the ability to handle diverse shifts, including early mornings, evenings, weekends, and holidays, in a fast-paced retail environment.