Shift Supervisor: Lead Craft Coffee & Customer Experience

Starbucks Corp.; Burlington (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Tuition coverage

Paid vacation

Sick time

Backup care

Stock program

Job summary

Starbucks Coffee Company in Burlington, NC is seeking a shift supervisor to lead with craft and heart, creating a welcoming space for the community. You will oversee daily beverage and food preparation to meet our standards.

You will coach partners, manage cash handling and safety practices, and ensure adherence to store policies. The role emphasizes teamwork, dependable attendance, and delivering great guest experiences across all shifts.

Qualifications

• Six months of customer-facing experience.
• Ability to coach food and beverage preparation to standard recipes.
• Experience delegating tasks to two or more employees.
• Effective communication and interpersonal skills.
• Flexibility to work early mornings, evenings, weekends, nights, and holidays.
• Ability to direct the work of others.

Responsibilities

• Lead daily operations to create a welcoming, community space.
• Ensure quality beverages and food products to standard recipes.
• Manage cash handling and maintain store safety.
• Coach and coordinate front-line staff.
• Meet store policies and standards.

Skills

Customer service

Staff supervision

Flexible availability

Food and beverage prep

Quality control

Cash handling

Communication skills

Team player

Tools

POS systems

Job description

Starbucks Coffee Company in Burlington, NC is seeking a shift supervisor to lead with craft and heart, creating a welcoming space for the community. You will oversee daily beverage and food preparation to meet our standards.

You will coach partners, manage cash handling and safety practices, and ensure adherence to store policies. The role emphasizes teamwork, dependable attendance, and delivering great guest experiences across all shifts.