Shift Supervisor: Lead Coffeehouse Team & Guest Experience

Starbucks Corp.; Troy (OH); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Parental leave

Paid vacation

Sick time

401(k)

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead a welcoming Starbucks store, coaching partners, ensuring quality beverages and food, and upholding safety standards. The role requires strong communication, teamwork, and experience in fast-paced customer service environments.

The position emphasizes growth, comprehensive benefits, and a collaborative team culture, with flexible scheduling and a focus on delivering meaningful moments for customers.

Qualifications

• 6 months of experience in a customer-facing role
• Ability to coach and delegate tasks to team members
• Strong interpersonal skills and ability to work in a team

Responsibilities

• Direct the work of other associates to ensure smooth operations
• Provide quality beverages and food products following standard recipes
• Handle cash and operate the POS system accurately
• Coach and train partners to meet cafe standards
• Maintain store safety and security and comply with policies

Skills

Customer service excellence

Team leadership

Communication skills

Retail operations knowledge

Tools

POS system

Cash handling

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead a welcoming Starbucks store, coaching partners, ensuring quality beverages and food, and upholding safety standards. The role requires strong communication, teamwork, and experience in fast-paced customer service environments.

The position emphasizes growth, comprehensive benefits, and a collaborative team culture, with flexible scheduling and a focus on delivering meaningful moments for customers.