Shift Supervisor - Healthy Fast-Casual & Catering

GUSTO; Sharpsburg (GA); On-site; USD 21,000 - 23,000; Full time

Job summary

Gusto in Sharpsburg, GA seeks a Shift Manager to lead a busy, healthy fast-food restaurant. You will oversee service, kitchen prep, safety, catering coordination, and staff development, ensuring a premium guest experience while maintaining brand standards.

The role requires 1+ year in supervision, flexible hours, and strong communication, with responsibilities across inventory, training, and daily operations.

Qualifications

• Experience in a customer-centric role.
• 1+ years experience in a Shift Leader/Supervisor or Manager role, preferably in the food service industry or a food-related industry.
• Consistent reliability and punctuality.
• Ability to handle challenges resourcefully and efficiently.
• Ability to use electronic systems, such as computers and tablets.
• Willingness to work flexible hours, including weekends.
• Strong communication skills, capable of coordinating between various teams.
• A desire for continuous learning and professional development.
• Ability to multitask.
• Able to work well in a team environment.
• Must be at least 18 years old.
• Must have a reliable means of transportation.

Responsibilities

• Accountable for performing tasks related to all revenue streams including cashier, credit card terminals, and third party meal delivery partners (DoorDash, Uber Eats, etc.).
• Third-party delivery system knowledge and operation
• Assist in managing and operations of the entire business, including Service, Production, Catering, and other related areas
• Ensure store is open or closed according to company standards and procedures
• Delegate tasks to Team Members to ensure a clean and inviting workplace including stocking supplies, maintaining clean restrooms, dining room furnishings, floors, windows, doors, and plants
• Oversee food preparation activities, ensuring that all menu items are prepared according to recipes
• Oversee daily prep list creation
• Accountable for the performance of all staff when the active manager is not on duty
• Direct team members through daily routines and interact with guests to ensure a premium guest experience
• Create a positive work environment
• Be a good steward of all company property
• Uphold all brand standards
• Foster a positive and collaborative work environment, motivating and inspiring staff to excel in their roles and contribute to the overall success of the shop
• Act as a Brand Ambassador for the company at all times.
• Maintain ServSafe Certification
• Adhere to uniform and personal hygiene standards including wearing non-slip shoes and cutting gloves
• Train company policies and procedures to new Team Members
• Help develop and train fellow teammates
• Oversee the training and development of team members, ensuring they follow processes and policies
• Monitor and supervise timely arrival or departure of scheduled Team Members
• Support the manager in the daily operation of the shop
• Ensure all catering requirements submitted by the Sales team are communicated and executed
• Ensure timely delivery of all catering orders
• Maintain friendly and professional interactions with catering guests
• Oversee the shop’s catering schedule, including deliveries
• Manage catering inventory and order supplies as needed
• Maintain catering equipment and keeping the catering van clean and stocked
• Enforce all food and physical safety policies and requirements
• Participate in monthly P&L reviews with Shop leadership, identifying areas for improvement and new opportunities
• Assist in managing Labor Expense and COGS
• Ensure ALL operational safety, food safety, and food quality requirements/ standards are met every hour of every day
• Responsible for ordering Fresh point
• Responsible for ordering Sysco
• Reporting accurate Inventory weekly
• Be available for all shifts including opening/closing and weekends as needed
• Be comfortable standing for the entire shift and occasionally lifting items no heavier than 53 lbs
• Other assigned shop duties

Skills

Customer service

Leadership

Communication

Flexible hours

Multitask

Team coordination

18+ years

Transportation

Education

High school diploma or equivalent

Experience in food service mgmt preferred

Tools

POS systems

Tablets/computers

Inventory management

Job description

Gusto in Sharpsburg, GA seeks a Shift Manager to lead a busy, healthy fast-food restaurant. You will oversee service, kitchen prep, safety, catering coordination, and staff development, ensuring a premium guest experience while maintaining brand standards.

The role requires 1+ year in supervision, flexible hours, and strong communication, with responsibilities across inventory, training, and daily operations.