Shift Supervisor — Growth, Perks & Impact

Wendy's; Village of Plover (WI); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical Benefits

Bonus Potential

Free Meals while Working*

College Assistance

Education Rewards/ GED Assistance

Company Chaplain

Direct Deposit

Tenure Recognition

Referral Bonus

Opportunity for Advancement

Uniforms

Vacation

Employee Assistance Program (ComPsych)

Unity Care

Job summary

Wendy’s is seeking a Shift Manager to oversee daily restaurant operations during the assigned shift. You will lead front-line staff, ensure customer satisfaction, and uphold food quality and cleanliness standards while supporting management in achieving business goals.

This hands-on leadership role requires strong communication, problem-solving, and multitasking skills, with focus on delivering an exceptional guest experience and maintaining operational efficiency.

Qualifications

• Experience in food service, preferably in a supervisory or leadership role.
• Strong leadership and people-management skills to effectively lead a team.
• Excellent customer service skills with the ability to resolve complaints and ensure customer satisfaction.
• Clear and effective communication skills, both verbal and written.
• Ability to make quick decisions and resolve issues with minimal disruption.
• Strong organizational skills with the ability to manage multiple tasks.

Responsibilities

• Lead and supervise team members during the shift, ensuring tasks are performed effectively.
• Provide coaching and feedback to improve performance and foster a positive environment.
• Ensure team is trained on policies and procedures.
• Delegate tasks based on priorities and workflow.
• Deliver exceptional guest experiences and promptly resolve customer issues.
• Oversee daily operations including food prep, inventory, and cleanliness.
• Ensure accurate cash handling and manage labor costs.
• Schedule breaks and shifts, covering shifts when needed.
• Ensure compliance with health and safety regulations and proper food handling.
• Make quick operational decisions and resolve staff or customer issues.
• Communicate with management, staff, and guests to ensure smooth operations.

Skills

Leadership

Customer Service

Communication

Problem-Solving

Multitasking

Attention to Detail

Experience in food service

Job description

Wendy’s is seeking a Shift Manager to oversee daily restaurant operations during the assigned shift. You will lead front-line staff, ensure customer satisfaction, and uphold food quality and cleanliness standards while supporting management in achieving business goals.

This hands-on leadership role requires strong communication, problem-solving, and multitasking skills, with focus on delivering an exceptional guest experience and maintaining operational efficiency.