SHIFT SUPERVISOR (FULL TIME)

Chartwells Higher Education Dining Services; Houghton (MI); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Opportunities for Training and Development

Retirement Plan

Health and Wellness Programs

Medical, Dental, Vision, Life Insurance

Flexible Spending Accounts (FSAs)

Job summary

Chartwells Higher Education Dining Services is looking for a Shift Supervisor in Houghton, MI, to lead associate activities during evening shifts. Responsibilities include training, creating work schedules, evaluating performance, and handling complaints.

The ideal candidate will have prior food service and customer service experience. This role offers a pay rate of $20.00 per hour, along with a range of benefits including health insurance, a retirement plan, and opportunities for training and development.

Qualifications

• Full-time shift supervisor position on the evening shift.
• Experience in food service and customer service required.

Responsibilities

• Direct activities of associates during shifts.
• Provide training and create work schedules.
• Evaluate performance and manage employee relations.
• Prepare production or sales reports for management.
• Mentor employees and encourage goal-setting.

Skills

Food service experience

Customer service experience

Job description

Job Summary

Direct the activities of associates during a specific shift and oversee that assigned job expectations are completed while policy and procedure is maintained.

Responsibilities

• Provide training and create work schedules.
• Evaluate the performance of workers, rewarding high performers and disciplining employees who fail to meet reasonable standards of work performance.
• Prepare production or sales reports for management and ensure the unit meets expectations for quality, productivity, and safety.
• Act as the contact person for employees with complaints or requests for time off.
• Act as a mentor, develop employees, and encourage workers to set goals and strive for advancement within the organization.
• Perform other duties as assigned.

Requirements

• Full‑time shift supervisor position, evening shift (days and hours may vary).
• Location: 1400 Townsend Drive, Houghton, MI 49931.
• Fixed pay rate: $20.00 per hour.
• Food service and customer service experience required.

Benefits

• Opportunities for Training and Development
• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits (Critical Illness, Accident, Hospital Indemnity, Legal Services, Choice Auto and Home Program)
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For more information, see the Wage Transparency Chartwells HED PDF at https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ChartwellsHED.pdf.

Because this position requires services in an educational facility, there may be periods when the Company does not require you to perform work (such as winter and summer breaks when food service needs decline or cease). Those periods may be unpaid and considered temporary layoff. Work may be required year‑round or at a different location during break periods.

EEO Statement

Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. While this description is intended to be accurate, the Company reserves the right to modify or change the essential functions of the job based on business necessity.