Shift Supervisor - Fort Collins Store

Goodwill of Colorado; Fort Collins (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Daily Pay

Comprehensive benefits package

PSLF eligible employer

Job summary

Goodwill of Colorado is seeking a Retail Center Shift Supervisor to lead day-to-day operations across the retail center. You will oversee safety, customer focus, product flow, and aesthetics by directing teams and applying hands-on leadership.

The role requires 2 years of retail experience, ability to obtain required certifications (e.g., forklift, pallet jack), and a willingness to work varied hours including weekends and evenings. Daily Pay and comprehensive benefits are offered.

Qualifications

• High School diploma or equivalent preferred.
• Two years retail experience preferred.
• Familiar with pricing, trends, and seasonal changes.

Responsibilities

• Lead day-to-day operations and supervise associates to ensure safety and customer focus.
• Manage breaks and reallocate staff as needed.
• Coordinate opening/closing procedures and sales reporting tasks.
• Assist with inventory and ensure proper product flow and presentation.
• Support training and certifications for staff, including equipment operation.

Skills

Retail supervision

Customer service

Communication

Problem solving

Education

High School diploma or equivalent

Tools

Pallet jack

Walkie stacker

Forklift operation

Job description

Pay

$20.32/hour.

Job Title

514 - Retail Center Shift Supervisor

Job Summary

The Retail Center Shift Supervisor will be responsible for day-to-day, tactical, and practical leadership of associates and teams across the entire retail center.

Essential Functions

• Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow, and aesthetics either personally or through delegation.

Employee Leadership

• Manages breaks.
• Redirects staff/work teams to address call-offs.
• Coaches’ employees verbally and with initial write-ups.
• Provides input to reviews and terminations.
• Facilitate employee purchases.

Task/Functional Leadership

• Assists in opening and closing procedures
• Responsible for the verification step related to the daily sales report paperwork.
• Responsible for counting drawers.
• Responsible for making change between drawers and the safe.
• Assist with inventory process by counting, entering, and verifying.

Customer Focus

• Plan, coordinate, and control the activities of the customer service team to maintain and enhance customer relationships, meet organizational, and operational objectives.
• First escalation point for customer complaints.
• Point of contact for turning down donations at Attended Donation Centers (ADC).

Cross Training

• Maintains knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency.
• Ensure E-Commerce product is processed accurately and moving to E-Commerce efficiently.
• Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively move and store donated product.
• Maintains knowledge to the level where operations can be maintained in rare cases where no Assistant Manager or Manager are able to be on premises.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• A High School diploma or equivalent is preferred.

Experience

• Previous supervisory experience is preferred.
• Two (2) years’ retail experience is desired.

Other

• Familiar with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
• Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation.
• Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
• Able to quickly problem solve and make decisions.
• Able to maintain confidentiality and follow Goodwill’s policies and procedures.
• Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG) to meet the needs of employees and the organization.
• Ability to manage corporate email and calendar (i.e. Outlook).
• Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
• Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

Equal Opportunity Employer

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

E-Verify

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

Safe & Drug-free Workplace

We promote a Safe & Drug-free Workplace.

Daily Pay

This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Benefits

• Full-Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.
• Goodlaw of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Physical Requirements

Attachment to Job Description

Guide To Physical Requirements

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

Lifting

• Heavy: 45 lbs & over - OCCASIONALLY
• Moderate: 15-44 lbs - OCCASIONALLY
• Light: 14 lbs & under - FREQUENTLY

Carrying

• Heavy: 45 lbs & over - OCCASIONALLY
• Moderate: 15-44 lbs - OCCASIONALLY
• Light: 14 lbs & under - FREQUENTLY

Pushing/Pulling

• Frequent

Reaching

• Above Shoulder - FREQUENTLY
• At Shoulder - FREQUENTLY
• Below Shoulder - OCCASIONALLY
• TWISTING - OCCASIONALLY
• BENDING - OCCASIONALLY
• KNEELING/CRAWLING - OCCASIONALLY
• SQUAT - OCCASIONALLY

Climbing

• Use of legs only (stairs) - OCCASIONALLY
• Use of arms & legs (ladders) - OCCASIONALLY

Hearing

• CONTINUOUSLY

Vision

• Visual, close - FREQUENTLY
• Visual, distant - OCCASIONALLY
• Visual, depth perception - FREQUENTLY

Hands/Fingers

• Simple grasping - FREQUENTLY
• Fine Manipulation - CONTINUOUSLY
• Repetitive Movements - CONTINUOUSLY
• WALKING - FREQUENTLY
• STANDING - CONTINUOUSLY
• SITTING - OCCASIONALLY
• SPEAKING - CONTINUOUSLY

Other, Please Describe

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.