Shift Supervisor - Lafayette Store

Goodwill of Colorado; Lafayette (CO); On-site; USD 23,000 - 33,000; Full time

Job summary

Goodwill of Colorado is seeking a versatile Shift Supervisor for our Retail Center in Lafayette, CO. The role leads associates across the center, ensures safety, customer focus, product flow, and smooth daily operations.

Open availability including evenings, weekends, and holidays is required. The ideal candidate has prior supervisory experience in retail or related industries and at least two years of retail experience.

Qualifications

• Two years of retail experience is desired.
• Prior supervisory experience is preferred.
• Ability to communicate effectively with customers, managers, staff and peers.
• Willingness to obtain required certifications for equipment.

Responsibilities

• Lead daily operations across the retail center and address safety, customer focus and product flow.
• Manage breaks, staffing, coaching, and performance discussions as needed.
• Oversee opening/closing procedures and daily sales report verification.
• Coordinate customer service activities and handle escalations of customer complaints.
• Support inventory processes and ensure accurate material handling and processing.

Skills

Supervisory experience

Retail experience

Education

High School diploma or equivalent

Tools

Pallet jack certification

Walkie stacker certification

Forklift certification

Job description

Pay: $20.32/hour

This position requires open availability (including evenings, weekends, and holidays). Shifts for this position could start as early as 7 am and go as late as 10 pm.

Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors. Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division.

Job Summary

The Retail Center Shift Supervisor will be responsible for day-to-day, tactical, and practical leadership of associates and teams across the entire retail center.

Essential Functions

• Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow, and aesthetics either personally or through delegation.

Employee Leadership

• Manages breaks.
• Redirects staff/work teams to address call-offs.
• Coaches’ employees verbally and with initial write-ups.
• Provides input to reviews and terminations.
• Facilitate employee purchases.

Task/Functional Leadership

• Assists in opening and closing procedures
• Responsible for the verification step related to the daily sales report paperwork.
• Responsible for counting drawers.
• Responsible for making change between drawers and the safe.
• Assist with inventory process by counting, entering, and verifying.

Customer Focus

• Plan, coordinate, and control the activities of the customer service team to maintain and enhance customer relationships, meet organizational, and operational objectives.
• First escalation point for customer complaints.
• Point of contact for turning down donations at Attended Donation Centers (ADC).

Cross Training

• Maintains knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency.
• Ensure E-Commerce product is processed accurately and moving to E-Commerce efficiently.
• Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively move and store donated product.
• Maintains knowledge to the level where operations can be maintained in rare cases where no Assistant Manager or Manager are able to be on premises.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• A High School diploma or equivalent is preferred.

Experience

• Previous supervisory experience is preferred.
• Two (2) years’ retail experience is desired.

Other

• Familiar with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
• Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation.
• Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
• Able to quickly problem solve and make decisions.
• Able to maintain confidentiality and follow Goodwill’s policies and procedures.
• Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG) to meet the needs of employees and the organization.
• Ability to manage corporate email and calendar (i.e. Outlook).
• Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
• Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify We promote a Safe & Drug-free Workplace.

This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Full-Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Physical Requirements

Attachment to Job Description

Job Title: 514 - Retail Center Shift Supervisor

Dept Number: Varies - Retail

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide To Physical Requirements

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)
Heavy: 45 lbs & over - OCCASIONALLY
Moderate: 15-44 lbs - OCCASIONALLY
Light: 14 lbs & under - FREQUENTLY

Carrying
Heavy: 45 lbs & over - OCCASIONALLY
Moderate: 15-44 lbs - OCCASIONALLY
Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - FREQUENTLY

Reaching
Above Shoulder - FREQUENTLY
At Shoulder - FREQUENTLY
Below Shoulder - OCCASIONALLY
TWISTING - OCCASIONALLY
BENDING - OCCASIONALLY
KNEELING/CRAWLING - OCCASIONALLY
SQUAT - OCCASIONALLY

Climbing
Use of legs only (stairs) - OCCASIONALLY
Use of arms & legs (ladders) - OCCASIONALLY

HEARING - CONTINUOUSLY

Vision
Visual, close - FREQUENTLY
Visual, distant - OCCASIONALLY
Visual, depth perception - FREQUENTLY

Hands/Fingers
Simple grasping - FREQUENTLY
Fine Manipulation - CONTINUOUSLY
Repetitive Movements - CONTINUOUSLY

WALKING - FREQUENTLY
STANDING - CONTINUOUSLY
SITTING - OCCASIONALLY
SPEAKING - CONTINUOUSLY

OTHER, Please Describe -

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.