Shift Supervisor - Crimson Cup Coffee & Tea (Clintonville, OH)

Crimson Cup; Columbus (OH); In loco; USD 17.000 - 22.000; Tempo pieno

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Crimson Cup Coffee House in Columbus, OH is seeking a Shift Supervisor to lead daily operations and coach teammates to deliver outstanding customer experiences. You will oversee opening/closing, maintain a clean store, and help drive sales while modeling our Focus on Good values.

This role requires at least two years in hospitality or retail, a passion for specialty coffee, strong communication, and reliable transportation. Join a growing team committed to quality and education.

Competenze

• Minimum two years of customer service experience in hospitality or retail.
• Specialty coffee/tea lover with a desire to learn and expand industry knowledge.
• Solution-oriented, positive and thrives on overcoming obstacles.
• Loves to Focus on Good and stays resilient through challenges.
• Strong communication and interpersonal skills.

Mansioni

• Model and coach teammates to provide uplifting customer experiences.
• Create specialty coffee beverages to company standards.
• Ensure baristas consistently create beverages to standard.
• Stay on top of industry trends and product innovations.
• Execute and oversee store opening and closing tasks to standard.
• Maintain a clean, tidy and food-safe store environment.
• Share coffee knowledge with customers to encourage conversations.
• Maintain positive, professional environment and train baristas.
• Resolve customer concerns and complaints promptly and positively.
• Support inventory management and talent development.
• Ensure proper cash management.

Conoscenze

Customer service

Coffee knowledge

Communication

Multitasking

Reliability

Descrizione del lavoro

Crimson Cup Coffee House- Shift Supervisor

Position: Shift Supervisor

Location: Columbus, OH (market)

Crimson Cup Coffee & Tea...

For over 30 years we have been unrelenting in our pursuit to serve an exceptional cup of coffee from bean to brew, to exceed the industry's best practices, and to proudly educate our customers and partners to do better - it's what defines our Focus On Good.

Crimson Cup travels around the world looking not just for partners, but for life-long friends. The pride we take in nurturing relationships we've built within coffee communities around the world is only matched by the responsibility and honor we feel when roasting, preparing and serving those coffees to our customers.

As a rapidly growing company, Crimson Cup and its family of brands is always looking for people who are passionate about coffee and energized by growth. We strive to bring people into the organization that believe in our core values of achieving results, giving back, and having fun!

The Shift Supervisor role plays a critical part in bringing our mission, core values and coffee partnerships to life by creating and upholding an uplifting environment for employees and customers alike, while also modeling, directing and coaching teammates to achieve operational excellence, financial goals and continuous learning and personal development.

Qualifications:

• Minimum of two years customer service experience in hospitality or retail industries
• Specialty coffee/tea lover with a desire to learn and expand industry knowledge
• Solution-oriented, positive and thrives on overcoming obstacles
• Loves to 'Focus on Good,' isn't deterred by challenges or unexpected setbacks
• Strong communication and interpersonal skills
• Motivated to achieve results
• Able to multitask with efficiency and urgency
• Reliable transportation, punctual for all shifts and meetings
• Ability to lift 40 pounds
• Ability to work largely standing, moving, bending and reaching
• Comfortable with wearing a headset, per drive-thru operations

Roles and Responsibilities:

• Model and coach teammates to provide uplifting customer experiences
• Create specialty coffee beverages to company standards
• Ensure baristas continually create specialty coffee beverages to company standards
• Affinity to stay on top of industry trends and product innovations
• Execute and oversee store opening and closing tasks to company standard
• Maintain a clean, tidy and food-safe store environment
• Shares coffee knowledge with customers in a way that encourages an approachable conversation about specialty coffee
• Maintain positive and professional environment, ability to teach and train baristas
• Resolve customer concerns and complaints in a timely and uplifting manner
• Support inventory management, as assigned
• Support professional development of store team / talent plan
• Ensure proper cash management

***Tips are a significant portion of earnings! ***