Shift Supervisor: Craft Coffee & Team Coach

Starbucks Corp.; Indianapolis (IN); On-site; USD 20,664,000 - 24,797,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Starbucks Coffee Company in Indianapolis is seeking a Shift Supervisor to lead with craft and heart, ensuring an inviting, coffeehouse atmosphere and smooth daily operations.

You will guide a small team, maintain quality beverages and food to standard recipes, and deliver exceptional customer service while adhering to security and store policies.

This role emphasizes teamwork, quick learning, and strong communication as you support guests and partners throughout shift.

Qualifications

• Maintain regular attendance and punctuality, with or without accommodation.
• Available to work flexible hours including mornings, evenings, weekends, nights, and holidays.
• Meet store policies and standards, including quality beverages/food, cash handling, and safety.
• Six months' experience interacting with customers and fulfilling requests.
• At least six months' experience delegating tasks to others.

Responsibilities

• Direct and supervise the shift team to ensure smooth operations.
• Prepare and coach beverage and food preparation to standard recipes.
• Coach and delegate tasks to two or more employees as needed.
• Maintain customer service quality and a welcoming store environment.
• Uphold safety, cash handling, and store security protocols.

Skills

Direct the work of others

Effective oral communication

Retail environment knowledge

Strong interpersonal skills

Teamwork

Build relationships

Learn quickly

Job description

Starbucks Coffee Company in Indianapolis is seeking a Shift Supervisor to lead with craft and heart, ensuring an inviting, coffeehouse atmosphere and smooth daily operations.

You will guide a small team, maintain quality beverages and food to standard recipes, and deliver exceptional customer service while adhering to security and store policies.

This role emphasizes teamwork, quick learning, and strong communication as you support guests and partners throughout shift.