Shift Supervisor: Craft Coffee Leader & Team Coach

Starbucks Corp.; New York (NY); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Tuition assistance (Starbucks College)

401(k) with match

Paid vacation

Job summary

Starbucks Coffee Company in New York City is seeking a Shift Supervisor to lead store operations with craft and heart, creating a welcoming space for the community and ensuring quality beverages and food.

This role requires hands-on coaching, managing a team, maintaining store safety, cash handling, and adherence to policies. You will mentor partners, optimize service flow, and embody Starbucks standards during every shift.

Qualifications

• Six months of experience in a role with regular customer interaction.
• Experience delegating tasks to others and coordinating two or more employees.
• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to build relationships.

Responsibilities

• Lead store operations and create a welcoming space for the community.
• Prepare and coach the preparation of food and beverages to standard recipes.
• Delegate tasks to two or more employees and coordinate their work.
• Uphold store policies, cash handling, safety and security during shifts.
• Provide excellent customer service and address customer requests.

Skills

People leadership

Communication skills

Teamwork

Interpersonal skills

Retail knowledge

Job description

Starbucks Coffee Company in New York City is seeking a Shift Supervisor to lead store operations with craft and heart, creating a welcoming space for the community and ensuring quality beverages and food.

This role requires hands-on coaching, managing a team, maintaining store safety, cash handling, and adherence to policies. You will mentor partners, optimize service flow, and embody Starbucks standards during every shift.