Shift Supervisor: Craft Coffee, Lead & Delight Guests

Starbucks Corp.; City of Niagara Falls (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan with company match

Tuition coverage via Starbucks College

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming space for the community. You will coach beverage and food preparation, manage tasks across a small team, and uphold store policies on safety, cash handling, and quality service.

The role requires consistent attendance, flexible hours including early mornings, evenings, weekends, and holidays, and strong interpersonal skills to build relationships with customers and colleagues.

Qualifications

• Six months experience interacting with customers and fulfilling requests.
• Able to delegate tasks and coordinate two or more employees.
• Direct the work of others and learn quickly.
• Meet store policies and standards for quality beverages and food.

Responsibilities

• Lead with craft and heart to make the coffeehouse a welcoming space for the community.
• Prepare and coach the preparation of food and beverages to standard recipes, adjusting as needed.
• Delegate tasks to team members and coordinate efforts of two or more staff.
• Ensure cash handling, store safety and security in line with policies.

Skills

Customer interaction

Team leadership

Communication skills

Flexible hours

Cash handling

Store safety

Tools

POS system

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming space for the community. You will coach beverage and food preparation, manage tasks across a small team, and uphold store policies on safety, cash handling, and quality service.

The role requires consistent attendance, flexible hours including early mornings, evenings, weekends, and holidays, and strong interpersonal skills to build relationships with customers and colleagues.