Shift Supervisor - Coffeehouse Lead & Guest Experience

Starbucks Corp.; Concord (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Tuition coverage

Paid time off

Job summary

Starbucks Coffee Company is seeking a Shift Supervisor to lead a store team with craft and heart, ensuring a welcoming space for the community and consistent quality beverages and food.

You will coach and delegate tasks, maintain daily operations, and model exceptional customer service while adhering to store policies and safety procedures. The role emphasizes teamwork, communication, and the ability to adapt to a fast-paced environment.

Qualifications

• Regular attendance and punctuality, with or without accommodation.
• Able to work flexible hours including early mornings, evenings, weekends, nights, holidays.
• Follow store policies and standards for beverages, food, cash handling and safety.
• Six months in a role with customer interaction and fulfilment of requests.
• Six months of delegating tasks to two or more employees.

Skills

Direct others

Learn quickly

Oral communication

Teamwork

Interpersonal skills

Retail knowledge

Relationship building

Job description

Starbucks Coffee Company is seeking a Shift Supervisor to lead a store team with craft and heart, ensuring a welcoming space for the community and consistent quality beverages and food.

You will coach and delegate tasks, maintain daily operations, and model exceptional customer service while adhering to store policies and safety procedures. The role emphasizes teamwork, communication, and the ability to adapt to a fast-paced environment.