Shift Supervisor | Adolescent & Family Services

Mental Health Center, Inc.; Springfield (MA); On-site; USD 33,186 - 34,440; Full time

Benefits offered by this job

$500 Sign on Bonus

Job summary

A leading mental health organization in Springfield, MA is looking for a Shift Supervisor to oversee adolescent and family services. The role requires strong leadership, crisis intervention skills, and a bachelor's degree in Social Sciences or related field. The Shift Supervisor will ensure a therapeutic environment, lead a team of Residential Counselors, and manage client care. Bilingual candidates are encouraged to apply, and a valid driver's license is required. This position includes a sign-on bonus and a competitive hourly rate.

Qualifications

• Excellent leadership skills and prior supervisory experience.
• At least two years of experience in Human Services working with adolescents.
• Must have valid driver’s license and pass a CORI check.

Responsibilities

• Provide leadership to their shift.
• Ensure all documentation for shift is completed accurately.
• Develop strong, supportive relationships with clients.

Skills

Leadership skills

Crisis intervention

Client care

Communication skills

Education

Bachelor’s degree in Social Sciences

Job description

Shift Supervisor | Adolescent & Family Services

Job Category: Operations-Adolescent & Family Services

Requisition Number: MILIE003226

Posted: January 12, 2026 | Full-Time

Locations: AFS Administration, 1095 Main St, Springfield, MA 01103, USA

Job Title: Residential Shift Supervisor | Work Location: Springfield, MA | Bilingual Candidates Encouraged to Apply

$500 Sign on Bonus! | Hourly Range: $24.09 - $25

Job Summary: The Milieu Manager is an evolution of the Direct Care II staff and is expected to continue to fulfill all expectations of a Supervisor and will work with multiple age groups. In addition to those expectations, the Milieu Manager will take a leadership role while reporting to the Assistant Director and Program Director. The Milieu Manager will maintain a therapeutic environment within the residence, this includes meeting the needs of the client in the following areas: safety, medical, emotional, food, clothing, and shelter; supervising Residential Counselors/Relief in those areas and providing support and training as needed; maintain consistent manner in implementing reasonable limits and structure for each client on a daily basis in the residence and in the community.

Duties and Responsibilities:

• Assure that applicable rules, policies and procedures are being followed on shifts.
• Provide leadership to their shift.
• Implement each client’s individual Level Plan objectives under the direction of the Clinical Supervisor and Program Supervisor.
• Ensure all necessary documentation for shift is completed accurately and submitted for review.
• Provide appropriate, safe responses to emergency situations when necessary.
• Develop strong, supportive relationships with the clients and employees.
• Provide for client care and safety, and observe all safety measures.
• Access, plan and implement crisis interventions with clients.
• Notify Program Director immediately in the event of a client crisis, suspected illegal activity or any behavior constituting an incident in the program.
• Perform other duties as assigned by the Assistant Director and/or Program Director.

Minimum Qualifications:

• Bachelor’s degree in Social Sciences or 2 years related field preferred.
• Demonstrates excellent leadership skills; Prior supervisory experience.
• At least two years of experience in Human Services working with adolescents.
• Must have valid driver’s license; Must meet Agency requirements for driving history records.
• Must pass a CORI within the standards identified by EEC.
• Must have availability of an automobile to transport clients or perform other supportive services as necessary.
• Bilingual Preferred (Spanish/English)

The Gándara Mental Health Centerprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.