Shift Supervisor - 5071

BronxWorks; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

BronxWorks seeks a dedicated security-focused professional for its family shelter operations in New York. The role involves supervising shifts, coordinating crisis responses, and ensuring high-quality client services within a safe, supportive environment.

Required are a High School Diploma or equivalent, 1 year of relevant residential facility experience, and NYS Security and Fire Safety licenses, plus CPR/First Aid. Strong organizational and interpersonal skills are essential for success.

Qualifications

• High School Diploma or equivalent is required.
• Minimum 1 year of experience in a residential facility serving homeless, mentally ill, or substance-abusing individuals.
• New York State Security License is required.
• Fire Safety Coordinator License (F-02 & F-80) is required.
• First Aid and CPR certification is required.
• Proficiency with standard business software and office equipment is expected.

Responsibilities

• Supervise shift, oversee crisis intervention, and address operational problems.
• Inform supervisor of shift-specific operational issues promptly.
• Manage regular client services tasks and reporting requirements.
• Schedule daily/weekly assignments and monitor task rotation.
• Coordinate staff training, maintain supervisory notes, and run shift meetings.
• Perform special assignments and ensure services and compliance.
• Interact with difficult or abusive clients professionally.
• Perform additional duties as assigned by leadership.

Skills

Organizational skills

Interpersonal skills

Education

High School Diploma or equivalent

Job description

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

Our family shelters are safe, welcoming spaces where families can stay temporarily while they work toward long-term stability. Program staff provide compassionate support, life-enhancing services, and community-based resources to help empower each family. Together, we guide families on their journey back to independence and into permanent housing.

Qualifications

• High School Diploma or equivalent
• At least one (1) years of experience working in residential facility working with homeless, mentally ill or substance abusers
• New York State Security License
• Fire Safety Coordinator License (F-02 & F-80
• First Aid and Cardiopulmonary Resuscitation (CPR) certification
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment

Responsabilities

• Supervise shift, overseeing and performing crisis intervention and addressing operational problem
• Advice supervisor of shift specific operational problems on a timely basis
• Supervise and perform all regular client service tasks, as well as reporting requirements
• Schedule daily and weekly assignments and monitor functions, and participate in rotation of task assignments
• Administer human resources functions such as coordination and evaluation of staff training, maintaining supervisory notes, facilitating regular shift team meetings, scheduling for shifts, and reviewing time sheets
• Perform special assignments and shift-specific responsibilities as assigned by the Security Director or Operations Director, assuring provision of services and compliance
• Interact with difficult and sometimes abusive clients in a productive and professional manner
• Perform additional duties as assigned

Skills

• Excellent organizational and interpersonal skills

Physical Requirements

• Ability to use a computer for prolonged periods
• Ability to sit, crouch and walk for extended periods of time
• Ability to lift, pull, push and/or move up to 60 pounds
• Ability to bend and retrieve objects and/or documents
• Ability to climb stairs
• Ability to climb and stand on a 15-foot ladder
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation
• TB Test required within the first 120 days of employment

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact [e-mail] .